Seniors Resource Management

We do need to know more but overall they are great. The community is very clean and always smells very clean. Thank God for your work. Based on the experience we have had so far, we would recommend this community to other families.

What we like the most about the Brickmont Roswell community is the overall friendliness of the staff members working there. Based on the experience we have had so far, we would recommend this community to other families who are looking for a place for their loved ones.

I love the staff. They are efficient, knowledgeable and professional. This has been my experience since my cousin became a resident. They have caring and friendly employees, from the nurses, aides, mantinence and auxiliary personnel. They are taking great care of her. I would highly recommend this facility.

The Brickmont Rosewell community is beautiful, it is always very clean and you can tell it is well ran by the staff. The value is all inclusive which we really like and there are a lot of men there for my husband which he enjoys speaking with. They do a really good job with the activities but we do think the communication with Heartily Health could be a little better.

So far Brickmont Roswell has been the perfect place for my Mother. She went from Independent living to the hospital to rehab to assisted living. We had to make a quick decision. Everyone from the Executive Director to the care givers have been so nice. They have answered all our questions and concerns. The Executive Director has been very hands on. She making sure my Mother is having a good place. The care givers, med techs and nurses have been very responsive. Always wanting to help and educating us and my Mother. They are trying to get my Mother involved in activities but letting her go at her on pace. I feel we have found a great facility for my Mom to age in place.

I like the all inclusive pay. 1 pay it includes everything. Other places we visited you pick and get charged per service. But I never wanted my dad to get turned away because he didn't have a service. The facility is very clean and smells good. They did just have a massive turn over on employees and they seem to have handled it pretty good. No place is perfect but went things don't go well I feel they do a great job taking care of it.

I have been very pleased overall with Brickmont Roswell, both with the Memory Care side where my friend was a year ago, and with the assisted living experience that we are now in with my in-laws. There have been a few minor issues but they have always been addressed and resolved satisfactorily.

We have been very pleased with Brickmont Roswell. My in laws have been there 8 weeks now. There were a few "bumps" in the early days, but they were addressed and solved in a satisfactory manner. I believe they are in the process of hiring a full time activities director which will help a lot. I've seen signs about planned activities so I know they are working towards that. I also appreciate how helpful, caring and professional everyone at A Place for Mom has been.

Brickmont Roswell management still has COVID restrictions in place, although locally not always enforced... this means that family can not visit in the dinning hall. Masks were required also, just lifted that requirement about 4 weeks ago. And time will tell if they keep up this level of attention as the building fills, many new residents every week.. Since Brickmont pricing includes all levels of care.... my perception is that the average resident needs more help than other places I visited to evaluate. Overall I would recommend this facility to others.

This is a good value of the money. Brickmont Roswell is nice, clean, and new. The staff communication with the family has been a mixed experience so far. There are three meals a day served to the residents. It would be nice to have some additional home cooked meals or options for the residents.

They're really new and obviously going through some growing pains and figuring out what their processes are. But I always saw the Executive Director walking around and involved. She is working hard to make improvements. The assisted living side was beautiful, and my loved one liked the food. But the memory care side, while still pretty and new, felt a little dark / stark. It felt like the forgotten side. They didn't have activities in place that were promised, but they were working on it. I know they had just hired an activities director. I was constantly concerned about her medication due to errors they were making. They had some really great people there who were warm, caring, and would really take their time to try to understand the individuals who live there, including on the memory care side. But there were some not so great people, one specifically that I witnessed being physically rough with the residents. When I brought it to Brickmont's attention, they verified it on their cameras and ended up letting that person go. The Executive Director addressed issues and problems personally, rather than delegating it onto someone else. She does make an effort and is available. And she works very hard. I hope that they get their activities up to date because the memory care residents were always just sitting around a table with nothing to do except watch TV. I do think they are working towards improving that. Overall, for assisted living, it could be a really great place. It's a beautiful environment. But for memory care, I would be cautious to place anyone there in the next six months or so while they figure out their processes and activities.

We were happy overall. We had no experience with activities. My loved one didn't want to participate. The staff were very caring overall in very difficult circumstances. We would definitely recommend others tour Brickmont and consider this community. The staff communication with the family was good overall.

The facility as a whole is beautiful, modern and clean. Reasons for my ratings: Third party billing company has been a problem with zero communication. Mom's room has not been kept clean. Sheets and linens tend to disappear. Only some of the staff is friendly. The entire management team has high turnover rate. No one seems to have authority to correct problems or concerns. No one makes themselves easily accessible to address concerns. The nurse doesn't want to be bothered.

I'm happy to get on a call with more detail as needed. They lost their activity director and that has disappointingly left very little for the residents to do. I would say they could pick up the level of care as well. Most everyone there is very nice and it being a newer facility, is in great condition.

The community is beautiful. The staff is super friendly. It is a newer facility that is all updated. The staff is still learning but the value is great.

Brickmont Roswell is a beautiful community and the staff are very very friendly and kind. However we do understand they are understaffed but with the staffing shortages there needs to be solutions and it seems like they don't really have systems in place. They say they have a ton of different activities but nothing really happens. There is supposed to be transportation on Tuesday's to take the residents to doctors appointments but there has been issues with that. We had such high expectation's and we knew there would be bumps in the road but sometimes it just seems like its one thing after another.

My loved one is currently a resident at Brickmont Roswell and overall her experience at this facility has been not great. Staffing is an issue at this facility. The staff is grumbling about being overworked and the turnover is too high. I'm sure getting up to the right amount of staff and getting the right staff is a challenge. Trash removal and assistance with ADLs, there have been periods of time when none of that has happened. Aside from the newness of the facility, there is not much else to recommend. Sadly, I fear that it's that way amongst many places. Also, rent went up without notice as well.

I also don't think they are trained very well. They aren't trained how to wait a table. And how to be mindful of the folks they are serving at the meals. Staff is really good. It feels understaffed because when you hit the call button it sometimes takes 20 to 30 minutes before a caregiver comes to see you. Also, the dining room is very slow at times. There were several times it took me 40 minutes before I got any Food. But the main problem with Brickmont is the owner. [name removed] is a micromanager who doesn't allow her leadership staff in the building to make any decisions. Anything that anybody wants to do for the residents has to go through [name removed]

Frequent staff changes. Practically impossible to reach upper Management to discuss issues. The owners insulate themselves and show no concern for complaints or concerns. Food was better but is now just thrown on the plate. The level of care promised to us was never provided.

The directors and executive directors are terrible and don't call back. They LOST my mother the other night by calling 911 and didn't know where she went and I had to call all the local hospitals to find her. They still haven't replied to my emails and messages about losing her the other night. They don't clean and they NEVER put sheets on--I have to because they lay a flat sheet on her mattress. I have 3 sets of sheets, 3 bed pads and 2 comforters and she NEVER has sheets unless I put them on. They don't come when she calls--or when I call. I wish I could go back and send her somewhere else.