Allegro Management Company

Deceptive advertising, failure to adhere to 45 day notice on dismissal of patient. We do not recommend the Alto Clermont facility to other families due to dishonesty of management!

The leadership does not follow directions. We had nothing but problems getting my mother.The care she needed in the memory care ward. There were several very good attendants there but overall the staff was inadequate. There were mysterious falls that they never knew what happened.

My loved one is currently a resident at Alto Stuart. Previously, I would have rated this facility all at a five. Sadly, I now rate it at a 2. For days after [name removed] departed, the switchboard kept connecting us with his voicemail! My loved one, age 102, remains upset and rattled that there is no caring communication with neither her nor her family.

Allegro Winter Park was not a good fit for our family member. We had several areas of concern. First, the facility has no limited nursing license so they default to sending residents to the hospital. Staff did not consistently check on residents every two hours, per regulation. Staff did not respond consistently to the emergency pull located in the bathroom. Several times when we asked a staff member for help they said they would return to help and then never did. It is near impossible to get administrators on the phone because very few (only one) was willing to provide a direct line; voicemail boxes were often full so it was not possible to leave a message. On several occasions when we called the main number we were hung up on. In sum, communication from the facility was very poor. In fact, on one occasion our family member was taken by EMS to the local hospital and no one from the facility ever notified us, which is unacceptable. I would not recommend this community.

It was very dark. The sales guy was friendly. It was very expensive. It had an odor.

We thought it was good in the beginning, but there were things occurring we didn't know about at first. I would not recommend them. We experienced theft - our loved one's rings were literally taken right off of her hand. They were short in staff, and she was not getting the are she needed. They said they would do things and never did them. One Friday night, her fire alarm battery kept beeping in her room, and they told her she would have to deal with it until Monday when maintenance was there. We ended up having to take care of it ourselves. If a person didn't have family able to monitor things, I can't imagine what it would be like. For a very fragile population, it's sad that they don't improve their services.

We had a terrible tour experience. They did not have a marketing director on staff. They had just hired someone who was new to the field and the job, and that person was not at the facility yet. While they figured out who was going to take us on our scheduled tour, there was no place for us to wait when we came in, and my mother was left standing which was difficult for her and left a bad first impression. The person who ended up touring us was the activities director. She was a nice lady, but the activities rooms were in awkward places (up the elevator and down the hall). They were dark. The hallways were narrow. The carpet looked uninviting (with spots and things on it). The lighting was dim throughout. When we went into the apartment itself, it was lovely and bright. But all of the other rooms, though they were clean, looked dark and drab. I didn’t like the way the dining room looked. I was not impressed with anything about the place.

I wouldn't send my loved one to the Memory Care unit, or anyone else for that matter. The assisted living unit is wonderful!

We didn't see people around at all, so we didn't get to see any communication between the staff and the residents. The one time we saw residents, they were kind of just "not there."

This community was very clean and new. The room sizes were smaller and we needed a bigger space.

I toured at Allegro, and they have a management issue.

The public areas were kept very clean, but the individual house keeping was very poor. The director would definitely get a 5 stars, and the young gentlemen who did the activities on the memory care side would also get 5 stars. However, the day to day staff would get 2 stars at best. The meals and dining services was very poor, and the activities were very limited but that was due to all of the covid restrictions.

That they were not necessarily what was advertised with the food, did not accommodate special dietary needs. but would fix the issue at the time they just made the same each day. The communication was not good when it came to my loved one's medical communication and the care needed to be better The rooms sizes were good, and well set up, and they keep the rooms clean. I would not recommend this comunity

Too hotel-like for mom's liking.

The activities are very juvenile. The staff is less than friendly and not helpful. The food is basically horrible and very unhealthy. There is so much salt on everything. All they care about is making money. They do not care about the well being or comfort of their residents. It is despicable how they never advocate for their residents.

This place is the worst, disgusting, rude and impatient staff. The laundry list of evidence we have with lack of cleaning, showering and the rude staff is insane. There’s no compassion for the elderly people living here that are confused and scared. Lack of empathy and patience. The staff is lazy when we go in a lot of times they’re standing around or sitting doing nothing. No engagement with the people living there and rooms are dirty, people are sitting all day soiled in their clothes. Completely unacceptable. Steer clear of this place!

The friendliness of the staff was Initially 5, Then reality set in for a 1. Did only the basics. Sat behind the desk and called out to clients to correct them. Rarely saw them doing anything except gossiping with one another. My Mother was on the Memory care side and we got calls daily about her walking around (She had a compulsion to walk). They wanted them sitting in the common TV area or in their rooms. All the promises of therapy and activities were smoke and mirrors. Their idea of exercise class was turning a video on the TV with no supervision or help to participate in the exercises. We moved her after a few months to a new facility that held to their promises. She escaped the locked facility twice. Luckily the grounds keeper brought her back in. A locked facility! When we received the call they acted as if it were our fault. That was the last straw. We would have removed her sooner but, the search and wait list kept us from being able to move her. We had such high hopes and were so relieved and trusting that they truly cared and wanted to provide the best care for our Mother. Unfortunately that was not the case. I would recommend you avoid this facility if your loved one has any form of dementia and cannot participate in their care

I do not recommend this facility. Weak and unresponsive management paired with declining service is not worth the very high price. This is a beautiful facility that makes promises they do not keep. Whether it be promised IT support and help with computers, TVs and phones, a ride to the doctor or store, or assistance when a medical emergency occurs, none of it meets basic standards. Just over 18 months now and repairs from a water main break in a wing of the facility have not been completed. What has been "completed" work to repair walls, molding and trim is shoddy. And I just found out they have been serving the "gourmet" dinners using paper plates and plastic ware. Numerous complaints to Management are ignored. What is my Mother-in-Law paying for?

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

I would not recommend this facility. The reality is that you are only as good as your employees and that is were the challenges are. Some of the employees are not interested in working hard for the residents as their hearts weren't in it. More interested in staying on their phones, tablets, etc. Food and cleaning are subpar. They try to charge extra via a point system as much as possible and raise rates yearly but do not take care of their people. Seem to only be interested in their occupancy rates, ie. more money coming in monthly. Too many challenges to justify the cost. Again, I would not recommend.