Artegan LLC

We had a tour with Normandy Park Assisted Living. It was a really great tour, but unfortunately it was not in a location that we could manage.

They try to make things right but some of their floor staff is negative and not helpful but others are great.

I toured this community and it was good. It's clean and everyone was friendly. The surrounding area isn't as nice as some of the other places, as far as the neighborhood. The apartments seemed a little bit smaller. But overall, it was pretty good.

My loved one seems to like the food. They offer a lot of activities, They are very reasonable, they have a lot to offer, and it's very good value for money. It's a very nice place. They always have something going on for the residents.

My mother is in memory care, she is in a secure area. The staff needs to do better with memory care, I believe they could improve with the care or get more specialized staff for the memory care patients. The food is good, the place is nice and clean.

This was my first time in this situation and having to look for a community. This was a good community and a good tour and the community was nice. I just had to find something that fit in my loved ones budget.

This is a perfect community for independent living. It is easily accessible and they are very accommodating. It covers all my loved ones needs but it is very expensive and I feel like may be priced to keep certain populations out. They have activities like arts and crafts, holiday celebrations, choir practice, games and more for the residents to do to stay busy. There is a lot of general interaction between the residents. They also have a salon with a barber and they do hair and nails for the residents. They also have a very sensitive and an appropriate response to covid and it was handled excellent.

Our family had a virtual tour and the experience was fine, but it was hard to get a really good feel for it since it was not in person. The lady we worked with was super helpful, she had great communication. Everything was transparent and the location was very convenient.

Recently, the director has given her resignation. She hasn't said why, but I suspect it's because of management of the facility, because there's been a shortage of staff. Staff have actually mentioned that they're working overtime several days a week because there isn't enough help. Some meals that are delivered to the rooms are being missed. The response time to the pull cord calls after about 5:30 in the evening throughout the night is a horrible turn-around time. In my opinion, that should be the prime time for response, because a call during that time means something is wrong. But 45 minutes to an hour is not uncommon. On the good side, things are opening up a little. The lady who runs the hair shop opened her shop up again last week, so all the women are happy they can get their hair done again. Cleanliness is good - I've not noticed anything I would not want to see when I go in. They come around once a week to clean the apartments, and they come around once a day to empty the garbage. They could be a little better about window tracks and stuff like that - they tend to stick and are hard to open. But in general it's pretty good.

overall I think this is a great community. The staff is very friendly and they answer all my questions and they will keep me updated if I ask. I would recommend this community to others

I would recommend to check out this community. Some of the staff don't communicate well with each other or me. I feel that some staff are not trained about what they are doing. I get confused due to getting different answers from the staff. Overall I am happy with this community. Most of the nurses are going above and beyond to assist my loved one.

The COVID environment has made it hard. The community was going to start bringing the activities back, and then a staff member tested positive. So the residents had to be back in isolation, and it has been a long period of time. The community has done a great job with the COVID situation. The community has been shut down since March. The residents are able to go outside for socialization for residents to meet each other. The staff is there to take care of the residents any time of day. The food is good to bad. If an independent living resident falls, then the community calls 911 for assistance. The dining room tried to reopen and then the residents were placed two at a table, and it was hard for the residents to communicate and meet each other. If the residents want something different to eat, then the residents will have another option. The food is currently being delivered to the rooms of the residents. The housekeeping is provided, but the kitchen floor isn't mopped. My loved one has said that the staff has been great, responsive, and friendly. The care services are available to choose from a half-hour to an hour depending on what your loved one needs.

It is a very nice place to live. It is a great location, it is close, within walking distance, to restaurants, shopping and other amenities. They also have a bus to take you places. The food is fine, not wonderful but it is okay. They have a nice area out back with a fountain for residents to use. They keep the outside well manicured, plenty of places to walk a pet. They do try to accommodate resident requests.

THE ATRIUM WAS A VERY NICE PLACE, BUT THE AVG. AGE WAS 82-EARLY 90'S. THEY ARE GOING TO START REMODELING EARLY NEXT YEAR. I ASKED HOW THAT WOULD EFFECT THE PEOPLE LIVING THERE AND THEY ARE NOT SURE YET. MARTY BURKE WAS VERY NICE AND PLEASANT TO TALK WITH, TOOK ME ON A NICE TOUR ANSWERED MY QUESTION AND SEEM TO BE VERY HONEST IN HIS ANSWERS. IT COULD BE A FIT FOR ME.I'M NOT SURE ABOUT HOW FAR AWAY FROM MY FAMILY.I MUST THINK ABOUT THAT MORE BECAUSE I'M VERY CLOSE TO MY FAMILY. THANK YOU ALL

beautiful location and facility. Very open, airy and cheerful.

Liked the warm feeling but did not like the segregated dining areas. Liked the PT facility. Rooms are very small and some too far from elevator.Liked the way t hey have doctors available to see you there with an exam room

Looks like a nice place to live. I would like to see more excercise equipment in more of a gym environment. [Name removed] is very engaged and caring. We will definitely consider Solstice for our mother.

There didn’t seem to be many people around when we took our tour. The residents that we did see were in the lobby, not talking, and it seemed like they were just parked there. However, we found out it was so empty because they had taken most of the residents to a Mariners game. The staff was very, very nice and the landscaping outside was wonderful. The inside was clean and the rooms they showed us were actually really nice too. They were studios but they were really big and bright. It was definitely a place that we could see Mom living in but the location itself just wasn’t ideal.

I met with [Removed] who I had met with over the summer so I already had some info. and had toured the independent living. It touched my heart to see some of the residents in a group chair exercise class with music. I loved everything about the facility - many scheduled activities and services. My dad and I are in! My mom, unfortunately, will not leave her house no matter what I do or say. I am planning to bring my parents in next week for dinner and bingo. We'll see how it goes.

My mother and I chose Atrium Village in 2012 after visiting several other senior communities in Baltimore County. She had suffered from a stroke the year before. She liked the location (15 minutes from her home) and the pleasant staff who went out of their way to make her feel at home. She was making friends and enjoying all the amenities of the facility when she fell in 2015 and broke her arm. After an extended hospital stay, she was transferred from the Independent Living side of the facility to the Assisted Living side where she could receive more attention from nurses and nurses aides. She is at a sad place in her life now -- she's confused most of the time, she's legally blind and her arm never healed from the 2015 fall. The staff at the Atrium has been invaluable throughout all of this. I work an hour away from the Atrium and there is no other local family members to help with my mother's care. I can relax because the nursing staff and other residents have become her second family. They help her dress, walk her to meals, cut up her food, encourage her to attend activities and make sure she is safely in her room each night. I am so blessed that the Atrium was available to help us through a sad, confusing time in our family's life. They have all been a Godsend.