Avalon Memory Care

Having to find a place for my mother was a very emotional and difficult task. I am so happy that I found Avalon care. I like how they handle the challenges of someone with dementia. Everyone we have come into contact with is very kind, patient, and strives to make the residents happy by accomodating their needs. It has been a relief to find such a great place.

To date we are very pleased with Avalon! This is our third facility and this is far better than the big 'corporate' places!! We feel they are taking good care of our mom and dad! It is always clean and staff is always friendly and helpful.

Avalon has been just wonderful so far! It's a lovely place, and the staff have all been incredibly helpful. The woman who worked with us before we moved our loved one in, Michelle, was so helpful and so knowledgeable about dementia and Alzheimer's care. Overall we're just very pleased with how they've handled everything!

Our mom has only been in Avalon for two weeks. She was not happy about being placed anywhere other than her home, but she says it is a very nice place with a wonderful staff and great food. Trust me, that is a H.U.G.E. compliment from my mother.

I started the search for a place for Mom and was referred to Avalon. I was impressed with the amount of time the director spent with me. Overall cleanliness is very good; the staff were friendly and the residents seemed happy. I visited about 10 sites and Avalon was one of two where I did not see sick residents sitting in the hall looking sad. It was also comforting to know that the maximum number of residents at the site is 22; so the staff will not be overburdened. After visiting my Mom I am very pleased with having her at Avalon.

Have only toured one other place, which was a combination assisted living w/ a memory care unit. Avalon is only Alz residents and each home reminded me of a home my mother lived in at one time, open floor plan and inclusive. Most residents are not stuck or hid in their rooms they are socializing or doing an activity or watching TV in a living room, just like they would if they were home. I have never seen or heard of other places like this and feel comfortable knowing they are with other residents like them and treated with the dignity and respect like they deserve. We eventually placed a deposit and just moved mom in. The personnel have so far been helpful with her transition and the 'white lies' we had to use to make sure this was not an awful transition.

The staff is extremely friendly and helpful but I did notice that when we first moved in many could not speak English I know my dad is a little introverted and possibly no matter what is offered He may not accept but I am not sure about the activities, but they seem to be geared towards those that enjoy coloring and my dad does not enjoy coloring, and possibly playing games and not being able to see well or hear is difficult to join in but I have not got a list of the activities I was told at the beginning that there was a form of pet therapy and that does not seem to be happening at all, which is disappointing The size of his room is a little small, but appropriate I have had to inform the staff several times that his toilet and sink are not being cleaned- and they seem to get the toilet clean, but not his sink- I do know that they have washed my dad's windows several times and I'm very grateful for that, but I do feel that the window facing the field needs to be replaced because the problem seems to be inside of the double pain and is extremely distorted and if someone is going to live there and knowing they spend so much time in their room, they shouldn't have to look out of such distorted windows but be able to enjoy the few things they have, which is looking out into a peaceful field I cannot even imagine trying to keep a memory care facility clean, but I do know that often when I walk the hallways, it does smell of urine I do know that at Brookdale they did use air purifiers Which did seem to help I have had to ask several times about my dad's sheets getting washed - I do think it is getting done now When I have alerted staff to the situations, it seems like they intend to take care of the need Many times it seems like the breaker pops and my dad's lights do not come on in his bathroom- that has happened four or five times since he has moved in -the good thing is he does have a light right outside the bathroom that seems to work, but that should be taken care of They are very attentive when you are needing to enter and exit which I appreciate and they greet myself and my father almost every time ??

I liked it was a family owned facility that was smaller sized. They seemed committed to getting the residents up for the day and meals and back to bed in the evening. Liked that they focused on behavior modification to correct undesired behavior. We were concerned that they seemed short of staff

The staff is genuinely interested in the wellbeing of the whole person of their residents. They are helpful, kind and attentive. There are a few people on the care team that have trouble understanding English without some form of special attention. That is concerning.

I think I would like for people to know how caring the caretakers were. They were very friendly and very attentive to the residents. We were very pleased with my brother's care. Hospice came in and took care of his medical issues.

The reason we choose Avalon was the low staff turn over then about 6 months in they started having a hug turnover Loosing your memory makes it really hard for the residents to adjust I hope they have fixed this. I would recommend them if they were able to correct the overturning staff.

Avalon has a very caring staff and is a great community for those needing memory care, but not as well suited for those with low mobility but normal memory.

Overall, we were happy with Avalon's care and would recommend it to others.

I was pleased with the facility/ staff at Avalon. The staff are very caring and try their best to accommodate the patients and family members. The only draw back is the food. Food seems to be made for teenagers and it is not diverse enough or appropriate for the elderly.

A father has been a resident for over a year now. He is very well taken care of by the staff. Our family feels the staff is loving and kind. We wish the facility could have an on site chat for meals so the care takers can focus on care on care only. The meadow Ranch site is on a beautiful serche setting with a tree line view. Feels like home.

The facility is a converted older, one level home on 3 acres so very nice setting. The 2 caregivers per shift work hard to keep residents clean and fed and individualize the care as much as possible. They (the 2 caregivers) are also responsible for all of laundry, cooking all meals, showers for residents, cleaning their rooms as well as rest of house giving and tracking medications. It's too much for 2 people to do.

I chose them because it wasn't too big, my mother could smoke outside. Seemed like a good fit. First time living away from home. I would say the staff is friendly, helps if I need someone to go turn on her TV. I would recommend it. But I don't care for the décor, doesn't give you a homey feeling. Would like to see a table where residents could work on a puzzle or something.

The thing I like most is that the caregivers are all extremely sweet and treat my mom very respectfully. I would like to see better communication between staff, but I will say this has started to improve over the past couple of months.

Staff was friendly and respectful.Shortage of staff and cleanliness could use improvement. Response time to call button was about 30 minutes.

The cleanliness was not necessarily in the bedroom but in the activities rooms. Some of the staff members were really nice. When I went to move him to [community name removed] I could not get anybody to help me do anything .