Benedictine

This was an awful experience, the care just wasn't that good. They were supposed to be watching my loved one who had a paralyzed leg. They watched him fall out of his chair, and then didn't know that he broke his ankle until two days later. Nobody checked it for two days! They were not good at all.

My first visit was several days after mom became a residence I found nothing about the place I liked. We had to walk considerable distance to get to room. Wait way too long on-call button she has bladder problem), food tasteless. meds not always on time, too much visiting at aides station, lack of caring and loving environment, wastebasket not emptied for several days, crumbs on floor, many of the people in her dining area are not able to carry on conversations wheras she can - its her body giving away. Many tears she has shed Looking to the future with hope of better times.

Poor staff training and lack of qualified staff. Poorly run, very poor communication. aging in place doesn't happen as they said it would for my family member. I witnessed RA leaving the memory care unattended. no accountability in this facility.

It is to the point now My grandma is having to wear a camera so we can find out what's going on and take the action we need to so she isn't mistreated. My grandmother moved here recently and the office staff and facility seem nice however the staff who cares for them is not so nice behind the scenes. They don't speak English which in itself isn't an issue but it makes it very difficult to communicate to assit my grandma with her needs. One particular person [name removed] is extremely hard for my grandma to deal with. She refused to wash my grandma's urine filled sheets because she had 3 sets and told her she needed more than that so she would have a set to put on. It got to the point they were yelling and another staff member had to step in. Completely unprofessional. How about they just run a load of laundry for an hour so she has what she needs?? They also left urine filled pads hanging up for days instead of cleaning them since cleaning isn't done until Saturdays they said to us. Over the holiday they didnt have staff to help her and didn't notify us. They come into her room early and barge in unannounced in the mornings even after we made a sign saying not to and it startles her. They don't treat her with dignity or act like it is her home. We are dreading having to move her again but if they don't do something about this one very terrible staff member inparticular im not sure what to do...

We did not have a good experience with BLC. Finding the right residential care home for a loved one is a big decision and as we found out unfortunately the hard way BLC was the wrong choice for my mom. They were not able to care for my mom and her needs, she did not get the level of care she needed to be comfortable or to feel safe. We had a lot of communication problems with the staff and my mom often missed her medical appointments. We paid a lot of money to have her kicked out in the end.