Bonaventure

Our experience with Bonaventure was very good. The communication with Gary was excellent and he was very good with followup. He encouraged us to spend as much time as possible at the facility, including multiple meals. They sent us invites to their special events. They went out of their way to hold a room until Mom could decide for sure she wanted to make the move, and offered move in tips. Since she moved in there have been some staffing hiccups. It seems maintenance behind, but it appears they have addressed that issue. Also, from Mom's feedback the food quality and service has been going down hill. They had 2 daily choices, now only one. And the cook was not wanting to make omlettes. We have been told they are looking for an in-house chef, and may have found one by now. From our observations aside from the food, the residents seem to be happy and content.

A few things I like most about this community is the friendly staff, it's clean and they have delicious food. I would recommend North Creek to others.

The staff are very caring, the facility is well maintained, and the price is reasonable. They provide transportation to doctors appointments for my mother and have established a good relationship with doctors coming into the building. My mother is happy there and she is receiving good care.

The staff is friendly an very helpful. The residents who come to meals are also very friendly.

Rooms were larger & brighter than most others. Large balconies, 2nd r 2bath; large hallways, nice kitchens, better storage than most, exercise room. Checked all our boxes! Very happy here!

The breadth of available activities was impressive. The views were fantastic. Square footage is great.

I loved the cleaning lady.. she was so great. The staff all friendly and thorough. The dining room tried to offer a variety of meals and almost always liked. The servers were almost always spot on. A very clean facility.

The staff are very friendly and helpful. Additionally most of the residents are happy and friendly. My mom lives on the Independent/retirement living side of the facility. The building itself is very nice and well maintained with a lot of nice amenities. Overall I would rate it very highly with only one or two minor concerns dealing with occasionally the dishes and glasses not being clean but I believe their dishwasher broke recently. I'm happy with my decision to move mom to the Bonaventure in Keizer

LOVED a place for mom and [name removed] was amazing!!!

It is a great facility. Any family would do well to get their loved ones here, either in the independent living or on the assisted living side. The food is good and the facility is clean and kept clean. There are lots of activities to get involved with as well.

A few things I like most about the community are the staff and the activities. It's also clean and most units are up to date. The units range from 1 br + k & b to 2 br, k, 2 b, laundry, & deck.

It is a great facility, with great food and great people/staff. The apartment size and location are also both good.

Bonaventure has a great atmosphere, residents are happy and social, it's very clean and smells good, they have tons of activities and social areas, happy hours, and a nice dining that serves restaurant style.

Specific to Memory Care they embrace the complexity of Resident and caretaking family. Residents in Memory Care are no longer managing their lives, Bonaventure understands the difficulties caretaking family has and accommodate their needs

The facility offers rides to appointments. But there is other transportation available in Snohomish County such as DART (Dial-a-Ride Transportation) I feel like maintenance staff at North Creek are pretty prompt when it comes to work orders. The front staff at the reception desk are very helpful. The administrative staff are relatively new. We have had some turnover, but currently including the executive Director, the assistant executive director, and the marketing director are a hole in one very helpful, friendly and kind.

Staff was very accommodating to family and friends. One concern was large chunks of meat; residents unable to cut with fork and with gravy messy to pick up with hands - it's a Choking concern.

The environment is so positive. Everyone is happy. The food is great. My dad loves having lunch and dinner with his friends. He has met some great people and they do fun stuff that gets him involved. He was living alone before he moved there and this has been the best thing for his health.

I Love the facility, the staff, the food, and the quality of care my 92 yr old mom is getting. What I find different here is that the admin has its eyes on the residents and not solely on the bottom line. Really glad I moved mom there!

Bonaventure rated a 5 in all categories. The problem was how big the facility was. My husband was afraid to come out of his room. I moved him to another facility and he was very happy there. He came out for meals and made some friends . Smaller was better for him. My sister was in Bonaventure for two years and she loved the bigness and was the party animal.

I would say 5 for all. It was an easy to use service and everyone we spoke to was extremely helpful and kind. There was a lot of follow-up which helped me out a lot.