Calson Management

We moved my parent into The Lodge at Glen Cove and were promised services that are not delivered. They are severely understaffed and the turnover rate is high among employees. The Dining Room continually does not have the food in the kitchen that is listed on the menu. There are problems with activities listed that are cancelled. The maintenance has been a continual problem and again there is no one to fix no hot water in the kitchen. The transportation as promised to appointments does not happen. I have to grocery shop to augment the food that they are not receiving. What happened to the promises that have Not materialized!!!

The night shift staff are not as responsive, or at times as competent, as the day shift staff.

I moved my mom to Silver Oaks to have her closer to me, expecting the same high-quality care she had previously received for four years. However, my experience has been deeply disappointing. During her stay, she suffered multiple serious UTIs, had recurring unexplained bruises, contracted COVID-19 twice, and experienced several bouts of the flu, all of which contributed to a decline in her health. These issues led to complaints from the staff about her behavior. Tragically, a severe UTI hospitalized her, filled with extensive bacteria, which doctors attributed to poor hygiene practices at Silver Oaks. She never returned to the facility.

The facility is new and the staff in the Memory Care is incompetent and has no idea how to deal with difficulty. My husband was there for one week before he unexpectedly died. We were promised over and over that the staff would be able to keep him busy and redirect him if he became difficult and wanted to leave. This was a complete lie; they had no idea what they were doing and each shift would call us to either speak to him on the phone or come down there and speak to him/them. Although I filled out a ton of paperwork explaining who he was and his likes and dislikes, no one read this material and they knew absolutely nothing about him except for he wanted to go home. One evening they lost him (he had wandered into another room and was asleep) even though this is literally one half of a floor and each exit has alarms on the doors. The staff called us in a panic and said that they had left one person in charge on the floor and the other two assistants were out in the parking lot looking for him. It was a horrendous experience, thankfully we only had to deal with this for a week. He was taken from the facility on the 6th day after having suffered a seizure and NO ONE from that facility ever contacted us to express their sympathy

My mother was there over 3 years until the Ollie woman became manager than everything went to hell, my mother 100 years old on hospice and I had to move her to another place middle of the month, imagine how bad silver oaks is

My loved one lived here when it was brand new so we didn't have any reviews to go by. Whenever I visit they are understaffed and ask me to help them. My loved one is never bathed and always smells like urine her hair is always dirty. They said they would have a salon and nail services but never has had them. The staff don't know the residents names and calls them by their room numbers only. Very impersonal. The staff is often sleeping on the job when I come to visit. My loved one got an infection from their lack of cleanliness/cleaning her and they never even told us we just happened to find out weeks later from the doctor they called in. Very bad place please don't send your loved one here!!!! It's abuse especially since they cannot tell you what is going on! And yes they have had many outbreaks of covid as well.

Every time I go to visit, I am surprised at what I see.. a resident that cant get out of bed threw up on the floor around 8 am this morning.. I went to visit at 6pm and it was still on the floor . seems that they pass the buck quit a bit. dirty diapers pile up in the small trash can . The rooms get stinky and its not fair to the resident to have to smell it all day . The rent there is pretty pricey...the whole place looks amazing when you first come in...BUT don't let that fool you...once you move in you'll see its not what you get..in the interview they made it sound like the best place to be..im learning that isn't so...the resident hasn't been out of her bed in more then 2 months not even for a shower...the people in charge have been told ..but nothing ..tonight I took photos of the throw up on the floor and the kitchen wall with junk on it and the refrigerator was full of rotten food as well....that amount of rent, it should NOT be like this. just wanted other families to be aware...

The front desk staff was very unwelcoming. No greeting. The rooms need updating.Not a warm atmosphere