Careage, Inc

It saddens me to see negative reviews about Patriots Landing. My father lives here and I have witnessed so many compassionate caring staff members throughout his 3 years there. It is so easy to write reviews online but I would encourage anyone interested in Patriots Landing go in, visit with the staff , management , residents and see for yourself. Don't take someone else opinion as fact. The residents experience it was matters!

My tour of Patriots Landing went very well, it was a nice community with nice people. The problem was that it was priced way higher than I could afford. I have a certain income for the year and I can not afford to spend it all on an apartment, but the community was very nice, I recommend it to anyone who can afford it.

Helpful, friendly, welcoming staff. Residents appear comfortable, happy, well cared after. Excellent meal menu with daily chefs selections. Good range of activities scheduled weekly, both at the community and local venues. Transportation includes runs to JBLM facilities, and churches.

Everythin is fine, the care is excellent, we don't really have any complaints. It's a difficulty when you have a parents that would really rather stay in their own digs and they're dispalced from their home but everyone is making the attempts to make it as nice as possible for her, she's disappointed that she can't be at home but she isn't screaming or anything like that. I feel like they're planned going in, it really tries to address the needs of the residents and that's a lot of the reason we chose them. They bring the services to the facilty so you don't have to bring someone to the dentist, they bring the dentist there, so they really try to bring services to them. I live really close so that's another reason, but there's a lot of reasons. I just feel overall, what's included in their basic services to a resident is really quite good. They're trying to address the issues as best they can and overall we're pleased.

My husband was a resident at Patriots Glen Memory Care for a short time before he passed away. He received good care and the staff was attentive. Physical Therapy was available along with medical care. The PT person actually had him walking the hall. (They had a railing on each side of the walkway.) The week before we moved him, he could not walk with me. And we used to walk in the Malls at least 2 or 3 times a week. There were classes and get togethers for residents if they chose to and were physically able to participate. The food was very good and adaptable to specific needs/allergies. The residents were encouraged to eat in the dining room if physically possible. The main reason I checked out this facility was that it was relatively small. I think they had 15 beds, 12 single rooms and 3 double rooms.

My loved ones were residents at this facility. The facility and staff are nice, pleasant, and helpful. The care was good. It was during Covid, so the rules were tighter. Which was good, neither of them got Covid. My loved ones never complained about the housekeeping. Their rooms were always clean and looked well kept when we were there. The only complaint that one of them had was that she wanted more Asian food, she is Japanese. I would recommend this facility to family and friends.

It's a nice memory care unit. Most the caregivers and nurses are nice. I understand it's not an easy job and their short staffed sometimes and their doing what they can, would just like to see more interaction between the caregivers and the residents. I just personally think a few of the caregivers could use a brush up coarse on listening to my loved one or at least try and figure out what they might be trying to say. Meals are good with dessert after, juice or milk. They are almost done with a remodel, took out carpet put in hardwoods in the halls and dinning room, residents rooms are carpet, new paint (except patients rooms) it looks very nice. They do more activities with the assisted living side. In my opinion there's not enough activities. I feel they need that stimulation to keep their brains as active as possible, like when summer comes taking them outside into the courtyard it is fenced in. Also, they do have a nice outside area with tables chairs lots of flowers and greenery.

This community was nice but too big for what we were looking for for our loved one. We wanted something smaller where my loved one could get more attention. The tour guide provided a lot of information and had a lot of knowledge about the community.

The staff here seemed to better than another community. It is an older community with very professional staff. The buy-in fee was good for us. The monthly fee was higher than we wanted. They do have a nursing staff and doctor available 24 hours 7 days a week. Advanced care would be good to consider here.

Our loved one seems t o be enjoying the community, and the care services seem to be okay. They did have a couple of COVID outbreaks, but they handled it well. We do know they have started to offer more activities lately.

Excellent facility. We were very impressed but unfortunately they do not offer respite care for periods of a few weeks at a time.

My loved one used to live at Patriot's Landing, and it is a great community. I feel that they have a good ratio between residents and staff members, so everyone is able to get the attention they need. The food is good, and they also offer a lot of activities. This is an excellent community, and I would recommend it to others.

While looking into places for my father, this is one of the locations that we are pleased with so far. The staff is doing an adequate job with the needs that he needs and it was a smaller facility so it wasn’t so overwhelming. Even the other residents there are friendly and personable which I didn’t think would be an issue. Sometimes you see a person sitting by their selves eating at a table that sits four people, you could walk up to them and invite yourself to join. It’s a very “smile and handshake” atmosphere, considering the generation that is living there. The staff also does a good job keeping everything nice and clean. They clean his unit once a week. The whole staff is very friendly, knowledgeable, and seems to know what they’re doing. From the short time that we have been there, it’s been so far so good.

Patriot's Glen has proven very accessible and flexible. Each time we've called with concerns, they've been very responsive. They've been very patient while our family gets up the learning curve on how best to attend to my father-in-law's needs. They've also been a great sounding board during those rare times when the administration of having a loved one in assisted living becomes too complicated. My only critique has been that their staff is not very responsive via email. I've found that discussions on the phone are the most effective. I've also found that I must be proactive in his care needs, and ask questions when things aren't always clear to me. Reassuringly, they respond quickly and have excellent records that give me the comfort that his care needs are being addressed. Lastly, the activities director does a great job at engaging my reclusive father-in-law in activities he otherwise wouldn't participate in.

Close to what my father considers important; medical/Rx at Madigan, and proximity to his physicians/specs, and GHC, and his family and friends. We are hoping that we can get my father's medical transfer info, care evaluation, and any help on applying for VA A&A for veterans. But we witnessed all treated well, welcoming, smiles, good and solid info from facility, so far. My father was at ease in this place. Process not yet completed.

The facility is beautiful and so are the surroundings. Visually, this facility looks a bit like a castle. My mom will still feel like she's a "princess". There are a great deal of activities and variety of choices throughout the facility to interact but it will be up to mom to interact i.e. large dining area (restaurant style) smaller dining area for quieter and more intimate visits, billard room, media room, pool and exercise room, hair salon with manicures and pedicures and bistro/bar. Children and grandchildren are always welcome for visits and are welcome to accompany the resident in any of the areas within the facility. There are rooms set apart for family functions that are included in her monthly charge. Very interactive staff and rooms are very spacious. The assisted living apartments are beautiful and spacious with everything that would provide a "home" look. The Memory Care is all one functional and spacious room with a full bathroom. One issue that came up was that they have never had to deal with a smoker. It was decided that an attendant will hold her cigarette so she will have to pick up her cigarette so she will be directed to an appropriate smoking area.

This community was nice but I felt it was on the higher end than what we were looking for. As we were walking around and listening and observing the residents I got the feeling that most of them were somehow connected to the military whether they were retired from a branch or the service or what not. I just got the feeling that the overall residents would not have been a good match for my mom. However, the community itself was clean and the staff was friendly and helpful.

the food service is the worst, they were sending cold boxed meals to the residence. The staff was super friendly and really nice but I wouldn't recommend the community due to you don't get what you pay for.

The lady that gave my loved one and I a tour of there community was very friendly and was on time to our appointment. I was just a little disappointed in the lack of knowledge that she had on the pricing and different package deals. We would have had to wait for another person to contact us and we just did not have that kind of time.

This was a nice clean community. It was a little out of our price range and the care level was not what we were looking for. The food was ok, however it just did not feel like the right community for my loved one.