Carriage Crossing Management

The facility director is very accomodating and responds to problems quickly. Staff is kind and courteous. I like all the residents at the location. I visit every other day, also mom is in hospice and the staff takes good care of her meds.

They were an excellent facility! I highly recommend this place! It felt like home! The staff was such a blessing to us! Our loved one had loving care givers. The meals were not always visually appealing nor were they always as flavorful as he might have liked. Excellent price!

the staff became family and the managers are always on the floor and available for interaction. The cost is a bit more than regular ALF but they are specialized in memory care and it is totally worth the extra.

I would most definitely say Carriage Crossing of Arcola is best in the area. My parents have resided there for over three years. I have nothing but great things to say about the center. The staff is fantastic. They treat everyone with love and respect. I knew that my parents were really loved by everyone there. When my father passed two months ago, I was still amazed at how hard the staff took it. It was as if their own father/grandfather had passed. My mother is still living there and everyone is helping her to adjust to life without my father. They were married for 70+ years, so it's quite an adjustment. I am unable to be with my mother as much as I would like, but I am completely comfortable with her living there. She is a social butterfly and by living here she is able to socialize with so many people which is great for her mental health. They also provide so many activities she can enjoy. Carriage Crossing of Arcola is the best and I am so grateful for them.

The facility itself is modern, comfortable and clean and has a warm and inviting atmosphere. The most important feature for us is the care given to the residents. They have become a family and they all show their care and concern for those residents. They truly have the best interests of the residents at heart.

I would recommend that a friend, check it out for themselves and let them know that I myself would choose to go there for care when I needed to. We picked this community, because of recommendations from others, cleanliness, proximity to other family members, and pricing.

We like how small the memory care unit is at Carriage Crossing. They also have some really nice activities to like happy hours with live music, they have special holiday dinners/dancers - There is a Valentines Day ball, Mardi Gras dinner, etc.

The weekend help as far as nurses needs help...they are not as friendly and there is not enough help...overall I think they need more staff members. The room sizes and accommodations here are very nice.

The facility is clean every time I go to visit. My family member complains about the food, and he says he washes his own bedclothes before they get to it. But the food looks very good to me, and I think they do a good job overall. I appreciate that they are willing to reevaluate care needs and lower care level and cost when appropriate.

My mom has been a resident of Carriage Crossing for 6 months. The very first thing I noticed at CC that I did not see at other places we visited was that the Executive Director spoke to every resident that we met on our tour. They all knew her and she knew all of them by name. This didn’t change as we met other staff - they all are kind, compassionate and love the residents in their care. On days they are short handed, ALL of the staff steps up to answer room calls - the front desk receptionist, the activities director, and, (several times) the Executive Director. My mom has the beginnings of dementia but at all hours, they happily calm her, sit with her when she’s scared, hug her and get her whatever she needs. The facility is beautiful, the food is delicious and socializing is encouraged. I highly recommend this to all those looking for a place for their loved one. The loving, caring staff is unmatched.

Cadence is a wonderful place to be. Staff is helpful. As for as the residents that they have there that I'm dealing with they have we their hands full. [Name removed] refuses to do anything they ask my loved one to do. My loved one goes to eat. But is refusing to shower. My loved one has not had one in several days. And I don't blame Cadence at all. All they can do is ask her. I've told them to force my loved one, but I know that they can't. Great over all experience. Cleanliness of my loved one's room could be better by the staff. I assume residents are to take care of their rooms but with a health condition it's hard to do. [Name removed] at the front desk is a sweetheart and very helpful. Care service and 5 staff they do the best they can. The meals good. I've eat there for lunch a couple of times. They provide lots of things for the residents to do and I'm pleased with that. Value is an issue I'm not familiar with, so I guess it is a reasonable amount.

I would recommend Cadence to others who need assistance for their loved ones. The staff is caring and seems as if they love the residents like family. The staff members are so very nice, and the Sales and Marketing team was very, very nice! The location is very well-kept and clean. I would recommend Cadence, it's a lovely, quiet facility.

I toured Carriage Crossing Bloomington and it was great! The friendliness/cleanliness/staff were all great, as well. Mom just felt like one of the other places that we'd toured felt more homey.

Our loved one was at Carriage Crossing for a short time, and in the couple of times we visited, I thought everything was a 5/5. The staff were very friendly.

This is a wonderful community and I would highly recommend the community to others for their loved ones. The community lends itself to really caring for the residents with memory care needs. The staff is really kind. My loved one is really happy here. The food is really good. There are three meals a day for the residents. There is a chef on site and if the resident doesn't care for the special of the day, then the chef will make another option for them. The staff know the residents and will bring the items they want for the meals.

What we really like about Cadence Marietta and what we believe has made it such a great experience so far is the staff team - they are so accommodating, very friendly and the community itself just feels like home. Our loved one is really enjoying the meals and dining service and based on our overall experience so far we would recommend this community to other families.

I love Carriage Crossing. It's fantastic. The staff truly care. They work with the families and are very accommodating. They bend where they can. Overall it has been a great experience for our family. And they made a difficult decision easy.

This has been a great experience for our family member. They are all really nice and helpful for all of the needs.

Carriage Crossing has been a very good experience so far and we have nothing but good things to say about them. The staff members are very friendly and they seem to know what they are doing. The administrative team is very helpful and any time we have questions or concerns they answer them in a timely and professional manner. The dining hall is excellent and our loved one is given great meals. The facility itself is very nice and very well maintained.

We had a wonderful experience. My husband really loved it even though he was apprehensive about going into a facility while I was gone. I feel like he was very well attended to, and all his needs were met, and like I said, he was very happy. The food was great. The staff was very courteous and helpful.