Chapters Living

There's always room for improvement. My mom has lost her sight and there are very few employees that help her out. Shout out to [names removed] for helping her without being asked. She is a difficult person. She has made friends there.

Every facility has their problems and their own issues. That being said, I had no real problem overall with Known Memory Care. They presented themselves of having a lot of activity for their residence, but that was more like once every couple of weeks. Otherwise, they sat and watched old programs on TV Fell asleep in there, wheelchairs and ate that was the jest of their days.

I'm very happy with Chapters Of Living. I would definitely recommend it to others.

The facility is clean, and residents are always dressed and well cared for. The staff are very busy, so sometimes personal items go missing and are not always found. Accidents can happen, and mobility may be affected as a result. The staff are always kind, and residents seem to respond well to them.

Over the past year, there was a change in the executive level which led to a decline in the staff and services. There are still some wonderful staff members, but some of the best have gone away.

APA has a very friendly stay and always has time to listen to concerns. The facility is clean and smells clean. Holidays are a big occasion and staff go all out to make sure everyone has fun. The rooms are spacious with large bathrooms and safety poles for emergencies. I am very happy that my father chose ADA. He says he is happy and made some friends.

CONS: They sent my dad to the ER without an advocate to help him until I could get there. He was there for 4 hours by himself. *Also, communication between nursing manager & I for plan of care was nonexistent after my dad had been there for over a month. I had been in touch with the immediate staff on a weekly basis but they had no idea as to what his long term care plans were. PROS: *The facility is clean and residents seem content. *Meals seem to be "comfort food" oriented. *Immediate care staff is quick to call with questions or concerns

Within the first month of mom moving in, the facility was sold to a new company named Chapters. Most of the staff remained the same and didn’t seem concerned. The facility is very inviting, clean and well staffed. The resident rooms could be a little bigger but then again, more space equals more clutter in some cases. There are very nice courtyards that provide outside areas well apportioned with tables and chairs within the secure memory care area. All in all, this facility provides everything my mother needs.

Addington has been very supportive to my Mom and my family. [name removed], [name removed]and [name removed] in the office especially. However, they just recently were bought out and will now be called Chapters Senior Living.

The staff and facility are great. Very clean, and very friendly. Very clean. I do wish there was more communication as far as treatment. Maybe even a portal. I have no idea when Dad sees a doctor. I have no idea when he gets a haircut. The little things...When does he need TP, toothpaste, deodorant. The reason for my feedback is that Dad is a new resident and I am not familiar with the process. I don't want phone calls, but an email periodically would be welcomed.

I feel that my mom is safe and well cared for. It is expensive but how do you argue? It's our mom!

My sisters and I liked the size of the facility and that they truly were an assisted living facility. Our mother had come from a facility that was independent and assisted. She would have the tendency to compare herself to the independent residents which ultimately was not good. The rooms were spacious. The care was not perfect but each caregiver was willing to help and showed compassion.

Overall it has been a good experience for her. She enjoys the staff and the activities but the food and the dining room experience has not been very good. I know they cannot do a lot of seasoning and stuff because of individual restrictions but their food choices are not very appealing and the wait for their food is a bit much for someone with back issues. If the dining experience was better I think she would give them closer to a 5 overall.

They have a terrific staff! It's clean & smells fresh, the food is so so from what I hear but there's variety & plenty to eat.

Friendly place, reasonable cost.

The staff really provided my nephew and his wife the best possible support during my sister's passing. I can't say enough positive things about the staff's compassion and willingness to go beyond expectations. I hope that they are still in operation when and if I need a place.

I would recommend Knoon Memory Care to others. It is close to home. There are more places to pick from to place our loved one.

The executive director, [name removed] is making a big effort to improve the food and activities. I would raise a caution when assessing level of care for the resident. Their process has no subjective aspect so they calculate based on a point system that results in higher cost of care that wasn't accurate in my opinion. However, Kathleen was able to provide some credit to remedy most of this issue.

The staff are all very kind. I think they are used to taking care of people who don't know how to do things for themselves or need to hear things told to them a million times. They sometimes speak to the residents like children and my father specifically does not need that. Housekeeping is fine, I would like it to be more thorough. But it is fine, nonetheless. Communication with the family is great, they let me know when things are super important! The move in was great! The food quality is alright. The meals don't always look super appealing, sometimes it is not warm but if you ask to warm it, they will. The all day menu has to be ordered in advance, so it's not really all day.

So far it seems like a good place. I can't say it's top notch on everything, some things could be improved, I suppose.