CHG Senior Living, LLC

The staff are very caring and friendly

My sister has been a resident for 4months. I visit her 2-3 times a week. I have always observed that the caregivers treat the residents with kindness and respect. This facility does not have all the “bells and whistles “- ( no pool, for example) but the culture of caring is evident and for me, that is very valuable. Always clean, pleasant though not fancy.

My mother moved in a few months ago and we have been very pleased. It took her sometime to adjust but the staff made it extremely easy. The staff are so pleasant and truly care about their jobs.

We chose Trinity Shores because it resembles apartment style living. The facility is very clean, open and bright. The convenience was also a big factor for us because it is close to where I work. They prepare a menu monthly for the residents and the meals are chef prepared. It is served restaurant style and they have multiple choices to choose from and then the meal is brought to them. The only reason for giving 4's was because some things are shut down due to covid such as the weekly trips to grocery shop and things like that. They are starting that back up again soon. Overall they have been extremely helpful and friendly to my mom.

I would encourage you to check out the community and see if it is the right for you or your loved one. The community has no smell to it. There are lots of food options for the residents to choose from. The internet service is our only complaint and hasn't been upgraded since they built the building.

My loved one has a bit of a problem with the meals. She complains that they plan a lot of sandwiches. Also, they don't wear hairnets or gloves, and she's found a hair in her food. She tells me that the staff just come in to the apartment. They knock but don't wait for you to answer. They just use their key and come in. She's had trouble a few times getting answers back when she calls to get something done. I like that they send me a monthly email with a calendar of events, and I feel like they do a good job of keeping me up-to-date with what's going on over there. But my loved one says they don't keep the residents informed well enough. When I've gone over there, they've been helpful and answered any questions I have. It's been clean. The apartments are nice and big, and my loved one has a washer and dryer in the unit. They have pull strings inside if you need assistance or have a fall. When my loved one used hers, they came right away and called me as well.

This facility is very nice. They have a deep concern for the residents needs and entertainment.

Pretty good. The price is good. The residents are very friendly. We had a lot of problems due to a particular service that they didn't provide, but even so, the staff did what they could to work with us. We only ended up leaving due to my grandmother needing more care. Lovely events and community. Food is great.

Trinity Oaks is a very caring place and a great place for my mother in law to live

Welcoming staff - especially enjoyed having the RN interview my father regarding his needs and level of care public areas were cheerful and comfortable Dining area was in process of redecorating Viewed one bedroom and studio apartments - nice size areas Wished shower was slightly larger, but easily accessible A plus was the full size fridge in kitchen area Reasonably priced - recent rate reductions Convenient location in Maumelle Maumelle location only drawback as I live in west Little Rock,

The facility is smaller but very welcoming. My Dad felt very comfortable with the facility, staff and location.

Mom had a good stay at this community. The food was not her favorite. They do seem to offer some nice activities. The community was clean and well maintained. Mom would go back there for another stay if needed.

My tour of this community was pretty pleasant. The community was nice, and clean from what I saw. There were many factors that played into where to move my mother too for her needs. Unfortunately this was not the community for us, but our tour went well overall.

This looked like a nice active community. The people I met were friendly. Mom is not very active so this community did not seem like it would be the right fit for her.

Beautiful community, just not the right fit.

Stonehaven seems to be very good right now, other than when she moved in on a Monday, the owner was out, she came straight from the hospital and there was no orientation for over a week. There was no welcome, no one came and talked to her, she didn't know about anything, menus to fill out, or when meal times were, or even where the dining room was. The only other thing is that there seems to be a lack of communication between nurses aides and the director of nursing. The director of nursing is very nice and very conscientious. They are very up on cleanliness, and the food is excellent, the dining area they keep it clean. They transport her to doctors appointments, which I love. The nurses aides are very friendly, and treat the residents with respect.

Lovely facility but we have lower cost options

It was a nice facility and the staff was very friendly and answered alot of questions and provided alot of information.

I would recommend Trinity Oaks as as service. You'll need to follow up with them, as any good steward would do. They don't always answer my questions right away, which is fine. I don't have to call them over and over - they're usually able to get back to me within 24 hours. With this doggone Covid, I've not had interaction with that many of the staff, but the ones that I see the most are very helpful. The only care need I've had to get involved with is medication management. My loved one ran out of a certain medicine, which they remedied after I addressed it with them. They changed the nurse a few months ago, and she seems to be a better fit. And we really haven't had any medical issues in a while. Any time there was a problem before, they managed to jump right on it and solve the problem. My loved one seems to be reasonably happy with the food. They recently changed the menu up and tried to give more variety. They added things like ice cream and breakfast tacos, and are trying to offer more than just the standard options. As for activities, I know they're trying to keep a lot of social distance, but my loved one is still getting to mix and mingle with some of the residents.

At first it took a lot of time to get to know the care givers that take care of mom. Seemed we worked well with the ones we got to know and let them know what we expected, or kindly asked them to do things we expected that mom needs help with. The trouble was the change out, get one person doing what we expected then would be a change out of the help and information was not either passed on or the new caregiver was not as good with getting mom to do things like showing, getting out of bed. The more you get to know the individual caregivers the easier it gets, The evening/night shift we are still working on because its hard to be there at that time. Sometimes it felt like management did not follow through and works best if we talked to caregivers ourselves, let them know how we got mom to do the things she needs to do.