DePaul Adult Care Communities

When we arrived at our scheduled time, no one was aware of us coming. The directors assistant was actually the person that walked us through the facility. She was very apologetic and friendly but shared that she was very new to the facility and was still learning where things were located. We did ask a few questions that she tried her best to answer. The facility was very nice and there were many residents out and about and were very social with us.

The woman managing the front desk was not aware of our coming and had no information left for her that there was a need for a tour. Because of that, she was not able to answer all of our questions although she was very attentive and tried her best. The facility is very nice, a bit overwhelming we thought and the layout is such that an individual could become confused. We witnessed some activities, including the medication distribution, but most tenants appeared to be in their rooms most likely because of the time of day we toured.

Nice but had bad odors and didn't appear to be well-staff, staff was doing multiple functions.

We came for dinner Christmas Day. That meal cost 3 times more than a visiting meal on a normal day. The entree was something they don't normally serve and tasted good but the sides were nothing to write home about. For the price I expected more than mixed vegetables. Then, to add to the insult, the meal was served late. The first plates hit the tables 25 minutes beyond normal serving time.

Our father has been living here for almost 2 years now. [removed] The facility kept ordering medication she no longer needed or used. They haven't followed through on dispensing her meds as instructed. They don't have a clue what a diabetics blood sugar level should be. We've had to go to the desk for toilet paper because their room had none. This one takes the cake, they've cancelled Dr's appts and rescheduled them for a different date time without authorization from us, the ones that make and take him to his appts. So we are starting the process of looking for a new place for Dad to live in as for supposedly assisted living means just providing the room

This place was a disappointment, first because our guide was not there, the receptionist had to show us around instead and second, the building layout was awkward. Heavy rain downpour showed us their entrance is in the wrong place to the parking area. Mom would not be happy here.

During a visit this weekend the entire building reeked of raw sewage. In addition to this, the floor in the dining room was dingy. It appears that the floor had not been washed properly in weeks. This is a shame as it detracts from the friendly service from the med room staff