Franciscan Communities, Inc

Quality of care - the doctor that was chosen is a bit lax & not as organized as we would like. [name removed] has been helpful with dealing with the dr & keeping on top of meds & changes. We understand its a new facility & everyone needs to get their rhythm. The menu has been the same for months with a daily special offered. The server we have had is in need of appropriate training. Very inefficient & confused. Sweet girl though. Hopefully she will learn the ropes in the next few months. She is inexperienced & needs to work beside an experienced server. The first meal we ate with the parents was amazing. Delicious & professionally plated. A month or so later, not so much. Activities - they aren't participating. More expensive that the last residence they were in (independent living) and offers a slight bit more. Yes I would recommend this community to others- the base staff is friendly, attentive, helpful & kind. There is a high volume of camaraderie amongst the residents. They walk the halls in groups going to & from their activities smiling & chatting. They have a huge end to end table in the dining room that seats about 20+ people & they all sit together. Even the in-laws who are not that social.

What our family likes the most about The Village at Mercy Creek is the friendly problem solving staff members they have working there. We also really like how well the residents are kept safe and active. We would absolutely recommend this community to other families based on the experience we have had so far.

Truly all are 5 or we wouldn't have let her enter. Our favorite is the friendliness if the staff, attentive to her needs and the food is amazing! For Central IL. It more expensive than some a tiny less than others. Beautiful Gardens. Walk in closets nice. Well cared for. We feel God's Love at Mercy!

My loved one is currently a resident at Astral at Auburn and everything about his experience has been great so far. We're very happy. The cleanliness and friendliness are great. The staff and care services are great. Communication with the family is good. The meals are excellent. The housekeeping is just fine. We would highly recommend Astral at Auburn to family and friends.

From the first time I walked into Quartet Senior Living, every staff member has been pleasant and helpful. My brother, who is the resident, has the same opinion. The quality of the food is excellent and there are choices that allow him to maintain a restricted salt diet. It is very obvious that the residents are made to feel that they are a part of the Quartet family. I would definitely recommend this facility to others.

Overall the staff is very nice, but the afternoon shift needs more guidance and energy. The room sizes and accommodations in memory care are really nice compared to other facilities that I initially looked at. I would recommend Astral at Franklin to others who are looking for care for their loved ones.

I have all positives about Mercy Creek. The staff is always friendly, calls the residents by their name in the hallway. The food is excellent. I even met the Chef. They really enforce COVID protocols. It is a non-profit. They have a daily activities calendar. Painting, movies, guest speakers, they also have an activities coordinator who send me periodic updates on what the residents are doing

Addolorata is perfect for my aunt!The staff is wonderful and the residents are happy. Very positive experience. We were looking for a Medicaid facility that would accept her level of assets, in the event she had to go into assisted living. We were so happy to find a compassionate, clean, nice facility. The fact that it is Catholic sealed the deal.

I am living in the best community a senior could ask forto feel fulfilled. I have many opportunities for activites, friendship and spiritual guidance. My children know I am safe, active and flourishing as never before. I look forward to everyday and Praise God!!

Great experience 5 stars. My experience with activities was medium - the staff was pretty good to excellent - my overall experience at Marian Village is excellent - I would help recommend Marian Village to my friends

The food is outstanding. You order off a menu like in a restaurant with real silverware and dishes and tablecloths. They are also very covid conscious. They have comfortable rooms with your own bathroom that is accessible. The facility is also very clean. I would recommend Franciscan Village to others, but I do not know if they have any openings right now.

When you walk into Astral at Auburn, It's like walking into the very best hotel. The food smells delicious. They have a locked medicine cabinet in each room so that residents have their own medicine available, and the activities make my mother very happy, especially shopping. No nursing home atmosphere with very spacious apartment size rooms.

I toured The Village at Mercy Creek and it was a great facility! The cleanliness/friendliness/staff were all great, as well. My mom just thought that one of the other facilities that we had toured felt more homey.

What our family and our loved ones really love and enjoy about this community are the staff members and the other residents which is very important to us. Our loved ones really do enjoy the meals and dining service. With the community being brand new it is very nice and very clean. We would recommend Quartet Senior Living community to other families based on our experience so far.

This community has exactly what our loved one needs and what our family was looking for. Our loved one was able to move into a fully furnished apartment which was great. The staff members have been so friendly and so attentive. Our loved one is in a safe community, he is able to go to mass everyday and based on our experience we would recommend this community to other families.

What we love about The Village at Victory Lakes is the staff team - they are so friendly, workable and were very understanding of our families situation. During the beginning transitions and while we were making all of our situations they were very responsive to our questions. The activities for the residents are great, and based on the experience we have had so far we would absolutely recommend this community to other families.

all my experience here are great! I want to thank [name removed] the activities director with great koodoos. The food here needs some doings - overall no. 5