Genesis HealthCare

ratings above

It has been a very positive experience. They try very hard to meet the residents' needs. The facility itself is very good. And my loved one tells me she loves the food.

A great place to live. I should know as I have lived in the area for 75 years.

Lehigh Commons did an excellent job with taking care of a gentleman that I assist with caregiving - following his hospitalization and short stint in a nursing facility. They assisted with him getting back on his feet and kept us informed as his health issues required. The staff was friendly and caring all the time, even during the challenges of CoVid. We appreciate their making him feel welcomed and cared for. He felt like they were "family" and that meant a lot to him. From my perspective, the nursing team was responsive and thorough. Thank you Lehigh Commons!!

When our father [name removed] fell at his assisted living facility he ended up in the hospital. After a lengthy stay at the hospital then a nursing home, the family decided he needed further assistance being Dad also has dementia, a facility that could accommodate him, was the main priority. After visiting a few places and even being admitted to another Memory Care facility, I found Highate at Paoli Pointe. The tour and information provided by [name removed] made me feel really understood on what Dad needed. The ease of choosing a room, floorplan, to the personal needs of a parent with dementia was all such a smooth transition, it's been such a relief. Dad has lived there now for a few months on the memory care floor, and he's become a new man. He i content and back to his old happy ways. The staffing memory support including [name removed] the Memory Support Director and the head nurse [name removed] take care of Dad like he's their own family. Most importantly our dad is safe. Thanks so much to everyone at Highgate at Paoli Pointe for everything.

Highgate at Paoli Pointe has been amazing. The staff truly care about their residents. I have witnessed staff taking the time to talk with the residents. They truly are dedicated. Also [name removed] and the staff's communication with the families provide services that help enrich the residents' lives! They are personable, professional, and an awesome team!

We are care partners and have worked with Highgate and their team for over 6 months now. The communication, care, and overall partnership is exceptional and we couldn't work with a better group of people and provide better care. Their compassion is second to none and we look forward to our long relationship!

Everything is perfect.

We have a wonderful relationship with Highgate at Paoli Pointe. Our team recognizes the exceptional cure that the Highgate team provides to their residents. Their team is extremely communicative with our Ascend Hospice and Palliative care team as well. We are happy to be an extension of the great care that they provide. We are appreciative of their support and are grateful for everything they do to provide such excellent care to their residents.

This building is a great place to live. All the staff are great. They do a great job everyday.

The staff do a great job and are very friendly. I am enjoying everything in the community thus far.

Granite Ledges offers a warm, inviting, caring community for those who need assisted living and/or memory care. I have a family member who has resided there for approximately 5 years. As their memory care needs have progressed, Granite Ledges staff worked with our family to ensure our loved one continued to receive the care they needed. Their commitment to their residents and families has been wonderful. They have gone above and beyond during the pandemic to keep families informed and the residents engaged. I highly recommend them.

Friendly, knowledgeable and professional staff who truly care about their residents and families. The location is easy to access and convenient which is of personal value to me. Highly recommend!

My mother has been a resident of Granite Ledges for a year. She transitioned from an independent to an assisted living facility following COVID protocols which was an interesting experience. The staff is accommodating to my mother's needs as well as mine. Everyone is extremely friendly, and it is so nice to know that the staff understands and relates well to the residents they care for. I also enjoy my time spent visiting with Mom at Granite Ledges. I've gotten to know the staff and enjoy my interaction with them.

The staff at Highgate is always so friendly and nice! They really go above and beyond for me.

I am a hospice provider and work closely with the staff at Highgate. The care for the residents is excellent, and the professional and kind. I would highly recommend Highgate at Paoli Pointe to a family in need of an assisted living facility.

Thank you for the excellent care you provide for my mother.

I am so happy to see my mom doing well at Highgate at Paoli Pointe. Activities and dining makes the experience wonderful for her. The staff goes above and beyond for the residents. To me, when I am there, it feels like family.

Our experience with Highgate has been great so far! The staff is friendly, communicative and very caring for their residents. They respond to emails regarding any questions you have very quickly and informatively. The facility itself is very homey feeling, which is one reason my family was drawn to this place.

I wanted to thank you so much for all of the courtesies and warmth that you provided to me as we were grappling with a difficult decision regarding the placement of my mom. You were simply amazing during this process.