Hill Valley Healthcare

This is a really nice community. They have a lot of resources available for the residents. I'am comfortable with my loved one move to this community. The staff have been accommodating, and helpful. They have a doctors office onsite at the community. There are plenty of activities available for the residents. The food is great, she is pleased with the meals. The dining experience is nice, it is like a restaurant. Everything is working out well, and this is community I would recommend.

I had a lovely tour of this community. Everyone was very welcoming and kind. Everything I saw looked well-kept. The staff was very nice. It was a lovely experience.

My mother is doing well, and she likes it here. They do a good job with keeping the community nice and clean. The staff is nice, they have been helpful and attentive. They have many activities available for the residents. The meals are nice, she is pleased with the food. I would say their killed nursing side needs some improvements. Overall I know she is in good hands and being cared for well. I would recommend this community, it is a good place.

My mother is doing pretty well here, but I do have one concern. That is at night when my mother needs some help she has to pull a cord to get some help. This not a good reliable system, and sometimes she able to get through to the nurse station. That has been my only problem with this community. Other than that it is a nice looking community. They do a good job with the cleanliness. The staff is very nice and helpful. I'am paying for some extra care for her, and I hope the system for calling for help improves.

I toured this community and really likes the high ceilings. Also the rooms were clean and nice. The staff was friendly and showed us the dining area which was also very nice. I would recommend this place to others.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

only allows about. 30 meals a month

Seems very nice. It's an older facility but appeared to be well maintained. Nothing fancy. They have many activities for the people living in the independent section. There were no odd smells. The dining room was nice and they have a chef on site to cook all meals. Met with Kathy Nance. She gave me a list of the room sizes and their prices. It's nice that they have a beauty salon/barber shop on site as well...

My loved ones have been here for about a year, and I feel like so far things have gone pretty well. The facility itself is nice enough, the food is good, and they provide a few different levels and types of care. And I feel like the quality of care they provide the residents is one of their strong suits.

My mother-in-law has been in this facility for a number of years, and they do a great job. Her level of care is high, but the staff are very friendly and compassionate and do a great job of keeping her comfortable and safe. They're very about keeping the family informed about any problems or situations that come up.

This was expensive, they did not seem to be willing to work with an insurance company or any kind of facility like that because she's on medicare but they require private pay. They didn't want anything to do with medicare. It was very nice, I was very impressed with it, everybody there was very friendly and it was very clean. I have been in so many assisted livings and nursing homes and I know they smell. I know it's not an easy thing for them to take care of and I also know that accidents happen with older people, but I was just really impressed with the cleanliness.

in the past few months, I have seen some things which need some attention. the oak dining room for instance does not have enough servers for the # of persons to be served without having office staff brought in to wait on tables, some independent persons are made to move to the manor for persons that require special care however one person in fact is getting on fine with border line dementia and is being moved from a apartment to the manor saying they need special care although another person is allowed to remain in the independent apartment because they have a care giver, a person to stay with them and assist if needed while the other person is made to give up most of their possessions they have lived and loved with because they do not have a care giver..is this right without giving this person information on a care giver..????????.

My parents are still getting used to the routine at the community. Most of the staff are good most of the time. They accommodate dads dietary needs, however he does not like the food. I have not seen a lot of activities in the memory care unit. I would recommend this community.

1. The staff are very engaging and helpful 2. From my experience, the facility is very well kept. 3. The staff always seemed helpful and friendly 4. They do seem to be very good with the level of attention to the residents. 5. [name removed] has always been very helpful and keeps me informed regarding my brother. She truly cares about seeing the residents' well-being. 6. I really can't answer about the food since my brother complains about it constantly. That being said, he is extremely picky about what he eats. 7. My brother has commented about the lack of activities but once again he is not the most engaging person in activities he doesn't participate in. If there was one major complaint, it's the lack of outdoor space to walk around and be outside. 8. The facility is very well maintained and pleasant. I feel dollar for dollar it's a very good value.

Our experience with The Landmark started off very positive. The staff at that time as well as the administration were top notch. All went above and beyond before the move in. I was aware one of the administrators would be going on medical leave for a few weeks prior to move in. But shortly thereafter, the director of nursing left without notice. Red flags started appearing with some of the other staff although I continued to prepare for his move in. On move in day, there were interim people trying to fill in for the absent administration staff but none of our preciously completed paperwork could be found. Chaos was very evident everywhere and thankfully I had the good sense to take my loved one back home with me. I’m trusting the Landmark will become the wonderful place I originally saw once the staffing issues are resolved.

My loved one is currently a resident at McKendree Village. Overall, the experience has been okay so far. My loved one still has some complaints that we are sorting through.

The main challenges we've had are around maintenance availability and follow through of my loved one's cottage and horrible lawn care (supposed to be included). Overall though, it's been a blessing. McKendree is also the only facility that we found that offers Independent living AND allow pets.

I toured McKendree Village and I didn't feel it was as secure as other communities we saw. There was access to the elevator and that would've only been dealt with by an arm bracelet. We chose another community because my mom was extremely exit-seeking, and I didn't think it would be secure enough.

Our mother has been in long term care a year now. We visit 4-7 days a week. The food is good, she is happiest about that, although they struggle to stay on a schedule. There are some very good employees, but, there is a lot of turnover in "technician's" and this has led to a lot of negligence, especially during the weekends. They only order incontinence "diapers" in size large, for use on every occupant regardless of the severity of their incontinence, or, physical size. Since the family gets charged back for these as "supplies" the least they could do is order the right capacity and size. Too many times we have stopped by for a visit and mom either reeks, or, has a puddle under her, and "techs" are gathered around the nurses station gossiping. Bells and lights ringing constantly. This is supposed to be a step up from public funded long term care, but, it is run like a warehouse.

Staying on 7th floor of 17 floor independent living tower, had toilet back up when just flushing urine! This facility is now non-profit so you must provide all sources of income plus last 2 years of income tax records! The facility is over 50 years old and the independent living cottages, some are in bad/uncared for state!