LCB Management

Our Mom moved to The Hearth in Glastonbury one year ago this week and we couldn't be more thrilled with our collective decision to make this her new home. The facility is bright & cheery, the staff is friendly & very attentive to Mom and family members. The monthly calendar of events provides a wonderful variety of daily activities. The dining room offers excellent options for each meal and adapts to each individuals dietary needs. But mostly we are so pleased to see how happy Mom is. What a wonderful change in one year! Thank you.

We're very pleased with how things have turned out at The Residence at Five Corners! Everyone is really nice, the place is clean and well kept, and my loved ones have settled in well. They really seem to be enjoying themselves here! I'd highly recommend it to anyone looking into senior living in the area!

They worked with us and were very accommodating. They were flexible to my Father's needs. He didn't want to commit to long term. There were plenty of activities, but he only participated once in a while. The food was pretty good, I ate there a couple of times as well.

From the initial contact with your service and Watertown this difficult time was made immensely easier. The sales and promotion staff was thorough and exceptionally friendly. Options were spelled out in easy to understand detail so budgeting was facilitated and decisions were easier to make. But primarily, our mother has made a smooth transition to Watertown and enjoys the staff and services. They are professional and their advice has made us all understand our options and future course of action. Thanks for the expert advice and guidance. We'll recommend you to all who inquire.

I toured six other facilities as I was looking for a suitable residence for my Mom to move to as she required a higher level of supportive care than the independent living facility that she presently resided in. She was becoming increasingly anxious, confused and isolated and was not herself. Kindly note, Senior Care is a booming industry and is extremely competitive where you often feel like you are on a used car lot (Beware of up sells and statements that seem to good to be true). Be advised that those facilities not meeting your needs will contact you inquiring "Why" as this was a total turn off given I know my Mom better than they do and am not wasting my time or theirs advising them as to why (Do not waste your time with this engagement tactic) As a result of my initial tours, I narrowed my search to three facilities and engaged in another round of tours and other tools to make my decision. The other tools consisted of cold calls to see if indeed a person answered the telephone, drive by to facility at odd hours including weekends, utilizing the CONCORD site to check licensing, googling facilities and the corporations that owned them, driving around the facility to see that it was properly maintained, dumpster areas were tidy and free of rodents and polling people in the parking lots of such facilities for their feedback. It was at this time I scheduled a second round of tours which were accompanied by emails to each facility with a list of questions/scenarios to be addressed during the second round and a request to meet with activities directors and nurse staff. I then documented my findings with positives and negatives for each visit. Then I contacted my Moms Doctors and asked for their feedback and recommendations which ultimately led me to choosing the Residences at South Windsor Farms. I subsequently informed them of my choice and proceeded to engage in more dialogue with them and further visits where I had a meal, checked the public restrooms and introduced myself to more staff, residents and family members. This is critical before actually signing and providing monies as you want to be certain that you have legal right to not proceed given things seem to good to be true. The ultimate decision was made after accompanying my Mom on a tour and meeting with her one on one after she completed the tour to ensure she was willing to make a change that would both engage and support her at this period in her life. My Mom has been residing at the Residences at South Windsor Farms for one week and is very happy as staff draw her out of her unit and engage her in activities, all staff greet residents and family with great sincerity and the food is very good. All staff are eager to assist while also standing by when persons are able to perform tasks which fosters a supportive environment while also readily respecting independence. Nursing staff has been tremendous as they engage in personal interactions rather than shielding themselves with computers or medical carts. The Executive Director is readily accessible and believes all staff share in the mission of engaging with residents, creating a community and performing any tasks as such it is a one for all, all for one philosophy. I am extremely pleased with this facility and their community model. My Mom readily goes to the dining room to eat, engages in recreational activities and though cannot remember peoples names has made familiar friends. In reference to the facility itself, their have been some burst pipes which are being addressed and when such incidents did occur the response specific to this was amazing. The first priority was to ensure the residents were safe and removed from the area. The second was all staff were present to mitigate the water. The third to stand by as fire officials addressed the site for safety. Lastly, the facility has remained flexible and transparent regarding system design issues. I would highly recommend anyone consider this facility and cannot say enough about how very positive my experience has been with this choice-

The rooms are beautiful and clean. The staff here is helpful and caring. Claire the social director i think , well she's great . I would say for others to go here

Our loved one has only been here a short time, but our experience with Brookdale has been a very positive one so far. The staff is friendly and professional, and the facility itself is well kept and clean.

The staff members have all been very, very nice. Everything seems to be going well there with my loved one. If they have any concerns they get right to me and if I have any concerns they address them right away.

The grounds here are beautiful and so is the facility. I love the fact that the residents can walk around the grounds and get fresh air. The facility is clean at all times. Accidents are handled quickly and discreetly. The staff here is great!

Our experience with Lighthouse has been a very positive one, I'd give them top marks across the board. We've had some negative experiences with senior care in the past but we've heard nothing but positive things from our loved one since we moved him in here. It's a nice looking place, the people are friendly, and they do a great job looking out for the residents.

I really can't say enough about how wonderful Brookdale has been for our Mother. The staff is exceptionally caring and professional. There is always an activity available, everything from exercise classes to cards to live musical entertainment. Like most people Mom did not want to leave her home but after a fall it became inevitable. Brookdale has offered superior support during this transition not only for my Mom but for family as well. I can't thank them enough.

I would give Traditions of Wayland top marks across the board, they've really been a huge help to my family. The staff here is kind and supportive, and the facility itself is clean and well kept. My loved one had a very difficult transition, but the people at Traditions were with us every step of the way. I highly recommend them to anyone looking into care for a loved one!

The only improvement that needs to be made at Emeritus at East Longmeadow is the staff needs to follow though. The residents all have different needs and they just need to improve in that area. That is my only complaint really. Other than that things are good.

At The Residence at South Windsor Farms there is nothing that I have seen that needs improving. I honestly think that my mom is better being at this facility than before she got there. She is brighter and more focused. They are doing an excellent job at this facility.

We are so grateful to have my Father in Law here. Everyone is so kind and helpful. We are so happy to hear him refer to Cedar Dell as his home.

It was a very positive experience. They made it a very personalized experience about my mother and her level of care. Our family received the highest level of customer service with placing mom, tending to her specific physical and emotional needs. The staff is like extended family and their sincere expression of mom's well being is heartfelt.

I have nothing but good things to say about Emeritus at Meadow Lodge (now Brookdale). The staff was extremely friendly. All the activities are very good. They find lots of ways to keep the residents occupied and engaged.

The web site A Place for Mom was very helpful. A representative called me from the state where my mother was presently in another assisted living. That Rep in turn contacted several places and I was so fortunate that I received a call from Emily from The Lighthouse at Lincoln in Lincoln, RI. This took place last Monday and my mother was moved in with her own furniture that Wednesday. Staff was great - I did the paper work, visited with mother and noticed she was eating and drinking better than before as well as joining the activities. Thanks for everything!

The Brookdale Marlton Crossing is a very good place. We are very happy with it. My dad says this is a really nice place to stay. The food is good. The facility is very clean. Everyone there is very friendly. The value is excellent. The care services and activities are excellent as well. Overall, This is a really good place. I would recommend the Brookdale Marlton Crossing. It was an excellent experience.

So far, our lived one's care and experience has been terrific. Each visit we find he clean, well dressed and content The women working there are extremely kind, patient and respectful. There is no disrespect and mishandling of the clients. I saw so much if this at the other company. Our lived one's care has been consistent and safe. This facility takes the time to offer correct medical and emotional care. We are very happy and pleased that our burden has been lessened by this facility.