LCB Management

The staff has been very accommodating to my father's needs. They have been proactive in their approach to make my father's stay as safe and enjoyable as possible. I have only positive things to say.

Overall they do a good job here! It's a nice looking facility, although I do feel the decor could use an update, and it is always well kept and clean looking. The staff are friendly, helpful, and easy to work with.A month ago I would have said they could use some work on the food as well, but that has been improving and I've seen a lot more variety on the menu lately. I do think they could use a few more mentally stimulating activities, something a bit more creative and innovative.

This was one of the places we looked at when we were looking for care for Mom. I had to start looking for options on very short notice, and I appreciated that they were able to get me in for a tour so quick. It was a nice looking place, and the administrator was friendly and helpful. The rooms were a little smaller than some others that we looked at, but overall it was a great place. It's not what we ended up choosing, but this was our number two choice.

We really like this community. The staff are amazing, they really make you feel like you are their only customer. They really understand the value and care in showing special interest and care to every member of this community. It is very expensive, but you feel like you are getting a lot of individual attention for what you are paying.

We ended up choosing this community, and it is good so far. They could improve on keeping personal items with that person. My mother-in-law came in with seven pairs of pants and they are all missing now. Apparently there is problems with the laundry, but supposedly they have changed their procedures. She shares a room. They take them out about once a week or so to different places like art museums and shopping centers. Overall we are satisfied.

We selected Traditions for quality of staff and "feel" of the facility. More "homey" than most of the newer ones; less like a hotel and more like a home. Apartments vary in size and configuration and have two burner stoves which are hardly ever used, but often help the new arrivals feel a little more independent. Staff has been very forthcoming about the pluses and minuses of assisted living; very responsive to individual needs.

I needed a place for my sister to stay while I went away for a week. She has short term memory loss and I needed a place where, if she woke up and 3am and decided to go home, it would not be possible. Everyone was very kind and caring and my sister really enjoyed herself. I would definitely use Albion Court again. I was able to take a much needed vacation knowing that my sister was safe and well taken care of.

(Value Not Rated) They seem to have plenty of activities for the residents that wish to participate. What really impressed me about the community is how clean it is and there are no odors. It looks like a nice little residence, more of a home like feeling then an institution. The staff is very accessible which gives us some peace of mind.

[name removed] was very thorough in her explanation of the services provided at the facility. She really seemed to enjoy working there & said her mother in law had lived there previously. Overall a nice place but on the higher end of similar sites.

They need to work on getting new residents acclimated and feeling at home. My dad joined the welcoming committee to help with that

Good care. Good director. Nice facility.

The facility is beautiful, the tour really sells it nicely. Unfortunately the circumstances around my grandmas stay at the reserve weren’t as planned. Their care levels originally placed her at a level 5 meaning moderate assistance in the memory care, but a few days later they reevaluated her as a level 10 meaning maximum assistance and an increase in cost of $[removed]k without warning. Through minimal fault of the facility she declined and ended got up to a level 12 which is essentially hospice and cost $[removed]k per month. Some of the aides were very nice but at that cost I wish we would’ve gotten more assistance. Her room wasn’t clean, everything was strewn about, the clothes in her closet weren’t hers (and I meticulously labeled everything). Bottom line, if there’s any indication your loved one may need more than a level 2-3 of care it’s not the deal they market it as. And once they’re there they can increase the care level and charge you more at any time.

My father is very happy living at Great Woods. The food is excellent and he loves sitting out in the sun and reading his book. He hasn’t participated much in activities as he is still getting familiar with everything. Overall we have been very happy with Great Woods

It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.

So far we are pleased with The Residence at Chadds Ford. Great staff, food is very good

Staff is friendly, helpful, competent. Management is inept, out of touch, unresponsive. My mother is happy there, I feel that she is safe. Pricing is very high.

Even in a difficult unit like the Memory Care unit my Dad is in, the staff are caring and very attentive to his needs

The staff is great but they are not great returning calls after you are moved in. Otherwise pretty good place.

The staff is very friendly and attentive to mom. The transition was relatively smooth.

To qualify ratings: admin turnover has been concerning, ranging from Exec Director to Financial Director to Head of Health/Nursing and Activities Director. The number and diversity of activities have decreased. To me this is the biggest issue. Unclear why staff turnover is occurring. Friendliness score high because of the everyday staff/aides who work very hard and are very amiable and attentive. My fear is that these folks working for an hourly wage don't get paid enough. LCD should consider these workers vital to the everyday success and smooth operations of The Residence. And continuity is likewise vital for the elderly residents. More senior communities are opening and trying to attract staff. It could be that some LCD people have been lured away by higher pay/better benefits.