ONELIFE

My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss. The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him! Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff. I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse. I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.

The staff here is outstanding! The people who care for mom mom are kind and loving and I appreciate all they do for my mom.

Mom is very happy and that is what is most important to me. [Name removed] and [name removed] band the rest of the ladies take very good care of Mom. I would most definitely recommend this facility!

I don't know what I'd do without you or your staff.

This is an excellent Memory Care facility. The staff is caring and treats each resident like family. Our biggest concern was our Mother transitioning to a new facility after spending 10 years in her facility that fazed out their memory care. Voralto made the transition flawless. We couldn't be happier that Mom is well cared for.

This community is in a central location, which was very important to us. [name removed] took us on the tour and we could tell she cared about each resident’s needs and anticipated questions we were thinking about. She helped us feell good about having our Mom live there. The rooms are spacious and all have a modified kitchen. The atmosphere was cheery and the pricing was very affordable. It seemed like the perfect place for our gregarious 91-year-old Mom!

My loved one is very happy at The Rawlin. The community is brand new and I really like the way it's laid out. It has a main are where you enter the community, and then every wing of the facility is a "neighborhood," which makes it much easier for my loved one to find her way around. The food here is top notch, and the facility is kept very clean. They have a lot of activities to keep the residents stimulated and engaged such as puzzles, games, and live entertainment. The staff here is also excellent. They really seem to be hiring the right people here because they really go out of their way to show they respect the residents, they are super nice, they stay on top of things, and they check on residents regularly. I would absolutely recommend The Rawlin to others.

Very friendly and pro-active staff. Beautiful community on one floor. Mom can garden from her wheelchair. Larger rooms, but not extremely expensive. Laundry done by staff or residents. Wi-if throughout building. Patch units in rooms, but could have shelf unit put over top.

I moved my mother out of the horribly managed [Removed] as soon as The Springs opened in November 2015. I was cautiously optimistic that the staff at The Springs would give my mom the care and attention she deserved, but they surpassed my expectations. [Removed]is a warm but firm manager. It's because of her that things get done properly. There have been a few times when things went wrong that were out of her control, but she personally went the extra mile to find a solution. For example, when the hair stylist couldn't make it in to do my mom's hair, [Removed] knew it would disappoint her, so she did it herself. It clearly made [Removed] happy to see my mother smile. In addition to great management, the building is beautifully decorated and very comfortable for residents and visitors. The food has been great and less than great, but it all depends on the chef. I realize that it's hard to find and keep a good one, but [Removed], the front desk manager, is also a former caterer and steps in when necessary to make things right. The head nurse is also top notch and keeps a close eye on the staff. Case in point: I have never once seen an iphone in an employees hand (like at the other 2 facilites where my mom has lived). The staff members at The Springs are in uniform and wear a name tag which deters any potential mischief. Both [Removed] and [Removed] do a terrific job making sure the staff is doing their most important job; being attentive to the residents. I've researched and eaten at literally every nursing home in the Lake County area in order to find the perfect place for my mom. When you can't care for your loved one at home any longer, I've found that The Springs is the next best alternative. Mom has resided in three beautiful homes in the past 5 years, but The Springs is easily my favorite for one reason; the management.

This was a nice community tour. The staff was nice and the environment was clean. The staff was caring to the needs of what we were looking for. They offer a lot of nice meals and good activities. We liked the community, but it was more than we could afford.

We were able to tour this community for the care for my mother in law. The staff were nice and were able to inform us on the care that is offered at this nice community. We liked the menu and the list of activities that are offered to the residents. We would have liked this community but the cost was not an option. We would recommend this community to other families for the care of a love one's needs.

We liked the care at this community. The community was clean and nice and a good environment for her. The meals were appealing. They do have activities for the residents who are able to participate. We were happy with the care of this community and would recommend other families to see what is offered for the value and care of a loved one.

The care here from this community is very good. The staff are caring and we like the care that she is receiving. They offer a nice variety on the menu and she seems to be happy with the choices. This community has activiies that are offered. I would recommend other families to this community for the nice care and good value for the care of a loved one.

My mother had a lovely respite stay experience here in this community. She thought she was on vacation. I did feel comfortable with her staying at this community while we were away. I know she was safe, and in good hands. The staff took good care her, and her needs. Everything went very well, and I would recommend this community.

We toured this community for care. The staff are very nice and were able to answer the questions that we had. The offer healthy meals. The community is beautiful inside and out. They do offer a good range of activities. Families might consider this community for the care of a loved one.

I liked the tour that we took for my sister. They did have informed. The community was nice and clean and it seemed like the residents were a little older then my sister and we wanted a community with residents around her age. I would recommend that families tour this nice community for the care of a loved one.

So far things are going very well.The nurses assistants are very good. Everyone is very welcoming and greets you with a smile.[removed] is awesome!My mom is slowly getting involved in activities, she likes to watch people play cards, she has gone to the movie room but she hasn't utilized the shuttle services. She was able to bring her bed and furniture which helped her become acclimated. She wasn't able to bring her scooter because it was too bulky but we got her an electric wheelchair. I think this is a wonderful community for what you pay for.

We chose this community because my mother loves the food very much. The facility is clean and the staff is very friendly.

Clean, neat, friendly staff, hard to believe this is a home for the elderly. Mom seems to be very happy here

I highly recommend this community because of the staff. They are wonderful, they take very good care of my mother, make sure she eats, and make her feel at home. This place has been a very good fit for her. I can not say enough good things about them. The place as well as her room are very clean. The food is excellent. They have parties all of the time right now for the holidays. In her apartment, she has enough space. The bathroom has a nice walk in shower that she really likes. Overall, it's a great place!