Personal Care Senior Living

They went out of their way to accommodate for her. I really appreciated the flowers that were sent to her funeral, and the gift I received from the admin after. Very caring. I loved Personal Care! Accommodating. Felt like family.

Overall it is better than others we have visited, however there is a lot of staff turn over and inconsistency. This is fine if you are visiting regularly and can monitor care. The food service was pretty good initially, however they have again had staff changes which has really lowered the quality of food. This is an area they need to improve. Some staff are friendly and care about the residents, while others are just there doing the minimum. It really is hit or miss. The nurse and activities coordinator are great.

It's a beautiful place. The morning and afternoon shifts were great. night shift had some issues. I would suggest, putting a camera in your loved ones room, and try to visit at different times during the day.

We went with Personal Care Senior Living because it is a smaller facility with less residents and we liked the fact that it is all inclusive so you pay one price and you don't have any add on fees. The activities have improved dramatically since my loved one first moved in, they just got an activities director and she is doing a lot of things with the residents. They have an exercise class right after breakfast, they are doing games throughout the day, crafts, etc. They have had turnover in chefs but they have recently hired a new chef so we are hoping things will improve. Overall we would recommend them to other families looking

Moving dad into a community was scary for our family we didn’t know what to do or where to go. We felt this was the perfect fit for dad for what his needs are and will continue to be. We are very happy with our choice, most of all dad loves it here!

This was a a very small community. They seem to be just starting out. We didn't see the number of activities we wanted for my loved on.

WE did not have a good experience here. They tell you everything that you want to hear but then would not follow through on those promises made. Our loved one had to go to the hospital and when we were ready to bring him back they said he was going to be too much work and that they would not take him. We were disappointed.

Their care of my loved one was Inconsistent, especially regarding how much they checked on her and frequency of handling toileting needs. The majority of the staff were fine, and I appreciate those better ones. But ultimately when I came to Personal Care with questions or concerns, I felt like I was not heard.

This is a new facility and the staff seems like they are in training. I am grateful they took my loved one in and are working with him. The staff needs to do more and learn more. He is very happy there.

Our families experience varies day to day, the mean common areas are clean and the friendliness of the staff members are getting better. The meals and dining are good they get three meals a day. There are a lot of activities during the day for the residents to participate.

When we toured Personal Care it was brand new so there were not a lot of residents there and it was not quite up and running yet. The facility itself was nice but the view from the rooms was no so appealing.

The staff has been changing a lot, they have had 4 different nurses since we moved in. It is a newer facility and I do not think that they have good protocols set in place. We do not see administrative staff much or know their hours, I think they could be more available for families. It seems like a lot of family members are up here taking care of their loved ones. Overall we have not been pleased with the experience so far.

Our family needs to be on site each day to ensure that my dad is attended to. We have shared our concerns with the management company and have received assurances that things would improve, staff would be hired, training would be provided and care would be better. We have hired a private caregiver to supplement his care. Unless your family is able to be at the facility daily to monitor and advocate for your loved one, especially if memory or dementia is an issue, do not choose Personal Care. Attempts have been made to rectify what we now know as ongoing (and yet undisclosed to new families) problems. These include an effort to reduce medication errors, and hire essential staff. Very poor management company with infinite opportunities to improve, yet dismal results at this point. DO your diligence before even considering Personal Care for a loved one. Believe what you see, not what you hear from the management company. Seek out information from residents and family members.