Schonberger Family

The Homestaed was a nice place and centrally located to transportation and shops. My client does not like this place, the rooms are smaller.

The only staff member that was professional, helpful and knowledgeable was the receptionist, they were amazing. The other staff members would be a three out of five stars, we felt like at times they were very condescending. We did not have a good experience with this community. The food was not good, it was very dis-satisfying. Some of our loved ones clothes were stolen by other residents. We did not feel like we got our money's worth. The kitchen staff would be a one out of five stars, one day our loved one found a fly in his food. However, for his doctor appointments they were good about communicating to us what time his appointments were and when he was going to be picked up. The location is the only thing we liked about this community. It was in forest hill and it wasn't to far from where we lived.

The problem my mother is having is she is with a roommate that snores and half the rooms are on the train tracks so even if they move her it would be noisy. Basically she hasn't slept since she's been there and she doesn't like the food. It is just not a great fit for my mother.

Do not want to give this place 1 star. [name removed] was great at first until my mother arrived at the facility. No one on site to discuss her necessary medications, the establishment was dirty, the handrailing's in the hallway were coming off the wall. No one came to bathe or give her food. This establishment was such a disappointment, which we expected to be a relief. This establishment was unsafe for my mother which she needs 24/7 care. By Sunday, we took her out. We paid $[removed] for a 3 day stay. We requested a refund from [name removed], he stated he had to pay rent and blocked my number. This experience was so unfortunate and despicable. DO NOT SEND YOUR LOVED ONES TO THIS Establishment!

I did not like The Homestead when we toured, when we walked in it just felt like the residents were in prison. It had a dark and depressing atmosphere and the rooms needed some major updating. The facility is is a nice area but there was also not much room inside or outside for the residents to roam around.

This place looks nothing like a Senior living. It looks like a hospitals without a doctors and nurses. Very dipresing environtment.

Williams first roomate urinated on the carpet and at times William. I filed a complaint with the city in 2012, after numerous compaints to management. I asked for William to be walked and have physical therapy to make him stronger nothing was provided till 2015 then it was to late. Many-times I or a family member visited William looked disheveled. I sent numerous emails to have his hair and nails cut. Residents bathroom by cafeteria was covered with feces. I have a picture dated 6/22/15 of a male resident with a long bib and a gag in his mouth. William was hopitlized three times in 2015 for falling out of bed, knocking into something. Last time he never returned to the Homestead. He had bedsores and a UTI. He passed four months latter. Why you ask I did not remove William from the Homestead it also had positives one the best activity director. The location the facility itself was a nice old hotel. It needs an update with carpet and furniture, the cafetria needs to be remodeled very depressing. The rooms sparse but adequate, the aids seemed helpful and friendly when I was there. The monthly cost was in Williams budget this is a major factor. I went to numorous faciltys the cost, the facility, location was very disappointing. The Homestead was not the best but not the worst if your parent is with it mentally. If not keep them home and get aids. I did this his last three months, or hire your own aids for the facility if money allows.