Trustwell Living

I recently toured Trustwell Living at Oakley Place, and I was truly impressed from the moment I walked in. The community was warm, inviting, and exceptionally clean. The staff members were friendly, knowledgeable, and clearly passionate about the care they provide. I appreciated how they took the time to answer all of my questions and make me feel comfortable throughout the tour. The residents seemed happy and engaged, and the atmosphere felt like a true home. I left feeling confident that this is a place where loved ones can thrive. Highly recommend scheduling a visit!

We've been very happy with the experience for almost 1 year. Part of the care issue is adjusting to working with new primary care and not always knowing what is going on like I did when she lived with me.

1-7 all 5s. Amazing staff worked closely w me to get paperwork from drs. Very patient. My need was immediate and someone available to talk to even on weekends. The staff is so pleasant from cooks to aides to everyone. Always a smile and greet you. So far the quality of care is excellent. My brother isn't speaking much these days. But he is always ready to go to the dining room for meals. Always smells good. The place itself is nice and bright and clean. It smells fresh not the urine smells of some facilities. My brother isn't speaking new to the place so he has not yet participated in activities. But the calendar looks inviting and I know eventually he would enjoy them. Price is comparable to other places. It was sticker shock to see the cost of assisted living facilities.

For #s 1-5 I would give Plum Creek the best rating 5 # 6 Food would be 3. Because the meals were very very basis, not varied, cheap, and sometimes delayed. #7 Activities would be 3. They had trouble keeping activity people (as the turnover) was very high; resulting in few activities for the residents. #8 Value for the money would be 3. Frequently their internet & cable service would go out for extended periods. Tv is important to the residents. The lack of regular & multiple activities was a concern. Their nursing & aides employee turnover rate was high so residents were constantly having to adjust to new people. However, the overall experience was good for our family; especially the smaller facility that allowed more timely responses. The director ([name removed]) was very good at her job & always provided prompt answers to any questions and/or concerns that our family had...

We have invested in a long term care policy and decided to see what Assisted Livings in our area has to offer. We visited Oakley Place, and were really impressed. [name removed] was attentive to our needs as we age and helped us with all of the questions we had. We look forward to calling Oakley Place home one day!

The moment my Mom and I walked in the door we felt at home. You can tell the staff truly cares about their residents. We were thoroughly pleased with how clean and well kept the facility is. I highly recommend if you are considering an assisted living for you, or your loved one that you join the Oakley Place family.

I recently toured this facility and had a great experience. It feels like home as soon as you walk in. The staff is friendly. I would highly recommend this facility to a family member. Go schedule a tour today !

I toured the facility with our mom, and family. This facility is absolutely beautiful. The staff are so kind, attentive, and caring. They have activities for the residents, and are very involved. We are very pleased!

My sister was happy there. She was there because I was taking care of her and needed a break. The staff was very pleasant/ helpful.

Everyone is very friendly and easy to talk to. I feel welcome when I go to visit. I don't have any answer to that as everyone has different tastes.

I have recently been to this establishment. The manager [name removed] was so enthusiastic, professional and informative. The first thing I noticed while here was the cleanliness and the nice smell. Everyone I spoke with was very nice.

The staff has always been friendly and helpful whenever we have been there. They gave my mother in law extra attention the first few days to help her become confident and comfortable in her new home. This was much appreciated. Moving in occurs through the front door. This is challenging with all the other visitors coming and going. There was no dedicated parking area for movers. They did not have a good selection of carts to get her items to her apartment. We had to use a small elevator up to her apartment. With how many people are constantly moving in and out, they should have a better set up. Food choices and quality should be improved.

All staff members were extremely kind, efficient, professional, and loving to resident and family. Apartments are the perfect size for the situation, everything is outstanding.

I toured this facility through [name removed]. My experience with [names removed]. (the activities direct) [name removed] (the person who sits at the front desk) [names removed] and many other caregivers has been phenomenal. They had a tough task with caring for my sister and in the first seven days have proved to be fantastic. They have my sister up and moving, participating in Bingo, providing her medication’s and meals on a daily basis and that is exactly what we had hoped for. Toward three other facilities and this was the one we chose. I’m glad we made that choice from our sister. We are pleased with the food they serve, not a lot of carbs and Mast this and that. They are amazed at the staff that serves the food how they know each and every name and what people want and like. We will write another review in the next 30 days. Keep up the good work TrustWell, you’ve got a winner here. After these first seven days, I would definitely recommend this to other people looking for quality care

Mom lived at Astor Place 8 years before passing at 102 years of age. She was well taken care of and really enjoyed her caregivers, especially [name removed] who had a special relationship with her. So happy that Mom’s end of life was with friends.

Very nice community. Staff is very friendly! I encourage you to visit for yourself to experience how friendly everyone is. The recent remodel is just gorgeous. You will need to visit to see for yourself.

Everyone has been very welcoming and helpful. The apartment is small but she is getting used to that. The food is good, although she wishes they would cook more traditional south Louisiana style. But she's not complaining too much about it. My mom is kinda anti social so she has not joined in with the activities. Although we have sat in the activity room and played a few games and it's a nice open room with view to the courtyard. And it's very clean!

[name removed] is the recreational director at Whitman Place. She also drives the van and takes my mom and sister to their medical appointments, so I see her often. I find [name removed] to be pleasant, kind and engaging with the clients and myself. She decorates the facility seasonly in a fun and creative manner. She looks for activities that involve family members. An especially fun one was bringing out street side to watch an antique car show. She is one of my favorite staff members at Whitman Place.

Everyone was kind, helpful and treated me like family.

I always know if I have a question about my loved one that I can ask anyone and if they are not sure they are more than happy to find am answer for me. I could not ask for a better place for my loved one.