Waveny Care Center Health Services Inc.

I have never found the monthly activity calendar online. Where is it? I get one mailed to me, but would like to access it on line. The weekly meal menu is not online, only in print form at the care facility. I would like it talk to my "resident" about her meal! but her memory is faulty. These are 2 opportunities for me to converse with my mother and I would like to have them at my finger tips.

The staff turnover is again happening. Lots of new administrator. Lots of new private CNA/HHA/Companions. Pay to resident-touching-staff is too low. How can they pay all these administrators? Where is the Board of Directors in oversight? Losing both Chief Executive Officer and Chief Financial Officer at the same time just about GUARANTEES a major turnover problem in 2019 The only way they have 4 stars is the nice building and lack of bad smell compared to the competition.

The food needs some upgrading - not so good.

I heard so many good things about the village but was a little disappointed. It was clean and had plenty of activities, food was great. However there was a lack of communication between employees, and a lack of basic customer service. I had to mention numerous times before my loved grooming issues got fixed. Each time mentioning it to a different person. The messages never got passed to the correct person, no one ever took charge of the issue. No one ever addressed it till about the 3rd or 4th time i mentioned it. The cost is so much they need to work on customer service. Lack of employees helping out. Getting anyone to return my call took a while. When my loved one moved in lack of any welcoming or anything, details overlooked. Now they recently replaced a few employees so maybe that will help. Overall its clean, food is good, activities good. Needs better attention to details, and better communication between employees, needs better customer service.