Westshore Senior Housing Consultants LLC

while visiting, halls and hand rails look clean, rooms were clean, all the while i noticed a manager or one who just walks around and does nothing but berate these women who are doing the cleaning. over heard her name was [name removed] and all she did was follow this woman and tell her what to do not doing anything herself. My relative really likes this new woman and wants to request her personably.

Family member has been at Deer Creek for several years. Facility has frequent employee turnover. No continuity. Outside the residents rooms in common areas there is order and cleanliness. Residents rooms how ever, are very different. Unclean, disorderly and smelled is what I witnessed. No care to personal belongings. Items thrown on floor of closet. Two miss matched blinds cover window. One doesn’t even work. I wonder, are they ever even opened to let the light of day in. If this facility is failing at this, the easy stuff, then what level of care are the residents receiving. This was top a top notch care facility but no more.