GenCare

The maintenance is pretty bad. It is an older building and the room I had was not nice. There have been some plumbing issues where some of the pipes are showing rust. They have a washing machine and dryer on each floor, but the one on the second floor has not worked for a couple of years. In my place I had a little refrigerator and microwave that's supposed to be plugged in, but one of the circuit breakers went out and it was a big headache getting that addressed, and it has still not been fixed. The people that are working there are pleasant, but the people that are running the place have some work to do.

First whiff was a mixture of smoke and perhaps a pet store? The residents were super friendly and seemed to adore the staff.

My dad was first in Assisted Living. He had Alzheimer's and otherwise healthy. I would describe the Assisted Living portion as good. It was clean. There were some activities that involved music and that was great. The tendency was to do bingo or watch movies. They used to do field trips, but that is rare. Then my dad went to Monarch and then Spa, as his disease progressed. In Spa the bathrooms were shared and dirty. There was not enough staff. The only activities I saw was bouncing a ball between residents (which is hard to understand if you have ALZ) or sit in front of the TV. My dad did not do well. Their only answer was to medicate him. Some medication was warranted but he was so medicated he could not wake up. That was the only way they would keep him. [removed]. I just don't think they are skilled in Memory Care

I don't know why Gencare is considered a direct competitor of [facility name removed]. We knew as soon as we walked in for our tour that we didn't like it. There was a terrible smell, we didn't care for location, and we hated the floor plan, both the units and entire facility.

First, I eliminated Gencare Lifestyle immediately. I could not find parking in that chaotic environment. I cancelled my appointment because of this happening.

We were SO EXCITED to get our Mom into the Ballard Landmark! It was not as our friends had told us. Mom started Assisted Living in [date removed]... now it's almost [date removed]... they billed her for it but and she did not receive the care, a missed communication between the staff. They promised an accounting and a credit then didn't do it. The kicker that finally made us decide to move Mom.. she is in Hospice and Hospice changed her medication, when it arrived at the Ballard Landmark, the front desk tossed it in a drawer and left it there for a week... I kept checking her mail box then finally asked the front desk and they had the package the whole time. Confusion and empty promises seem to be their new trademark. Very Disappointed. Very Sad.

Too comprehensive for independent living.

I agree with not great my dad is in the memory care unit now and he never dressed I shower him his teeth are never in unless I put them in. The head nurse needs to work on her people skills. The Monarch is drab and depressing. My dad is always in his room there is no activities. He is showing signs of aggression since he's been there. They say he will never be in his room we keep them active have not seen it yet. He will be out of there soon. They need more training on memory care. The head nurse accused me of bringing alcohol to my 78 year father with alzimers. If they would do there job she could look in his room and she if there is alcohol. But she is to busy making a be line to her office. Well they where bought out by Brookdale so maybe they will get proper training.

Marketing Manager who was very helpful and professional, left suddenly. Other staff not very helpful. After watching PBS Special on Assisted Living Facilities which focused on Emeritus Nationwide, we are no longer considering them as potential.

Memory Care is terrilble!! The residents are wheeled into the small dining room for meals and then parked in front of the TV for the remainder of their day. No activities except TV watching, most of the staff does not speak very good English and is very hard for elderly residence to understand. Food is luke warm at best.