Manors of the Valley

It's very clean, and the people are really friendly. So far everyone has been very attentive and responsive, but it's only been a few months. I haven't had a whole lot of experience with the activities, but from what it sounds like there are activities going on. We haven't had any complaints about the food. So far it seems like it's a nice place.

My mom enjoys being there. The only comment she keeps telling us is the food is lousy. :(. The staff is very good they keep her very active.

In my daughters words "They are Infinitely better than the last one" my mother was in. Much nicer, a lot more organized. I had a few minor issues but they are thorough in keeping everything together as far as my mothers care. They need to pay more attention to the little stuff.

They generally do a good job here. It's nice looking, the staff are friendly, and the cost is not high. Mom needed a bit more care than what they were able to provide, we felt like they did not watch her closely. We also had issues with her shared room, and felt like there was not much effort put into selecting a compatible roommate.

When I visited I found an electrical panel that was unlocked. I had to move a plant to get to it. The people were nice and it was clean.

This community was good but they did not have the facilities to care for my loved one like she needed. Overall the community was good.

The communication with the care services needs to be improved, as guardian of our loved one we prefer any discussion making come through us first, not go through our loved one first who has memory issues. We want to make sure the right precautions and discussions are being made. We have not been able to eat the meals there ourselves so we do not feel comfortable giving it a rating, but according to our loved one the meals are disgusting. Given the circumstances the staff really do work hard for everything we can see and generally this situation is good for our loved one. We are also happy with the way our loved ones living quarters are set up.

The quality isn't there than like another community. The community was recently renovated. All of the staff are cordial. They give you a list of all the staff numbers to call about your loved one. If you have complaints the director wants to know. If your finances are tight this would be a community to check out. My loved one is in a shared room.

Staff is good ,friendly and helpful. Place is clean

Jury is still out. Pop fell in love with the place and people and i respect his choice. It is a brand new building with shake out issues that are being addressed in ways that are different from the ways i would have chosen. (Different does not make it bad). Protocols are falling into place as well, and ammenities are coming together. (Albeit not at my speed) People are being moved from place to place during renovation; although Pop has not been inconvienenced except for laundry facility move. Pop is being well monitored, cared for medically and enjoys a friendly and good rappore with all the employees in his area. My interactions with the administrative staff have been good and they are understanding. The activities are well below my fathers independent capacity but he is not much of a joiner. All in all a good experience but with some reservations regarding certain changes and choices i have seen made by the facility within the month my father has been there.

In general I think Saucon Valley Manor is a nice place. The people who work here seem very genuine, caring, and are just very nice people overall. They were very communicative and always answered my questions promptly. However, I had one big issue with the service. The response times to the in-room call buttons is VERY slow. Whenever I would visit the call button notification would be going.

It's too expensive. The one bedroom apartment size was fine, but the studio was tiny.

After almost 6 months, I rate them a 3.75 However, it's much less expensive than the others & maybe fair to say you get what you pay for..Started out a 4.5 but things have changed. Could be cleaner with more help & assistance for the residents. My Mom used to roam at night so they moved her to a secure facility with people with way more issues than herself . Need to get her moved back to second floor asap.

What they could improve on would be that it take sooooooo long to come to the residents room when paged or for admin staff to get back to phone calls

Make sure the staff is fully aware of food allergies. My father was deathly allergic to shellfish and on a day I was visiting (thankfully I was there) they served him shrimp. The staff is sweet but they are short staffed and they become overwhelmed, especially in memory care. My father had soiled himself during a visit and it wasn't until I offered to bathe him myself nearly 20 min later that someone was actually able to help. He had several falls and during a visit was left unattended in the locked dining room. I recommend not letting staff know when you're visiting and visit at random day/time

Well some of the staff is very attentive towards the patients. And some are not. Staffing is very short. The place itself is very nice.

Good so far Still assessing. Went here to economies on re the and it seems to be a good deal. I don't care for the foods. I have meadows some friends already. Saaucoon could be somewhat more polished but the facility is very clean.

They are short staffed and things are overlooked at times. I get frustrated when at times they use our elderly parents lack of memory or such to their advantage when things don't get done. They'll tell us, oh we did do this or that when my mom says they didn't.

Not a good place to sign your mother or any other family member the food is terrible service is bad the aids are terrible.

Parkland Manor does have some good folks there, the head nurse [name removed] really does a great job, however the management could be more hands on. The daughter of the owners [name removed] was a hands on manager but she has been gone for some time now and so things have begun to lack. The communication lacks and there is inconsistencies with the delivery of services like medication. When there is medication updates or anything regarding our loved ones health it is not communicated with our loved ones primary doctor. We think one there is a stable head manager things will really start to improve and expectations will be met.