Manors of the Valley

The staff went out of their way to communicate with me about my dad. He had several staff members he was very fond of, and we were treated with respect and consideration. As his illness progressed, they adapted to his changing needs, and they were responsive to our concerns. Another of my family members was there recently as a temporary measure, and her experience was not as positive. My understanding is that some of the staff have left and things may have changed. But my information is good as of December, though.

I was not impressed with them at all for the fee they were charging.

Parkland Manor didn't have the homey feeling I was looking for. For instance, the dining room had fake marble tables. It seemed very institutionalized They don't make their meals there, which seems odd to me. Meals get made offsite and then are brought in, which is one of the reasons we didn’t go there. And again, it just didn't feel homey.

They do not really engage them much, the residents are usually just sitting in a room with a TV. I think the staff could be more encouraging and get her out because it is not doing any good for her. She does play bingo and goes to church but that is about it, I think there could be more going on in memory care. There are a lot of things she is missing and I think the staff could watch that better and be more attentive. You have to call and make appointments to come see your loved ones and the hours are difficult when you work. It is very expensive especially for what we are getting.

I would not recommend anyone to Bethlehem Manor Memory Care. My loved one progressed with their memory care needs. The community had issues with giving my loved one baths, and I offered to come in and try to assist with this. The community didn't have me come in. I did offer to take up familiar things to help make bathing time better. The assistant director kind of accused of family members of lying about my loved one's condition. This was repeated multiple times. This is what bothered me the most. I did have concerns about my loved one's memory care needs and the other residents in the community. They ended up transferring my loved one to the hospital and my loved one never made it back to the community. The community initially offered to have my loved one return to the community from the hospital, and then decided not to bring my loved one back to the community. This felt like a lie to us about my loved one being welcomed back into the community. However, I do understand why the community didn't want my loved one back. I just wish that the community was more upfront and didn't seem to lie to us, or accuse us of holding the truth about our loved one back. My loved one ended up in other resident's clothes. There are still missing items of my loved one's in the community. I believe the community needs to have better training for the staff members. I didn't find or see any actual nursing in the community. There were times that I didn't see any aides on the floor, and this concerned me for the residents. I have heard other people that love the community. It didn't seem there were many daily activities. They did have someone coming in for music they said.

We have been disappointed with the care my parents have received. Whitehall Manor's response time to call buttons has been nonexistent. We have talked with management about that and some other issues, and I feel like they're trying to work with us. So we are cautiously optimistic. We had just hoped that it would be a better experience. We can see that the daily staff works really hard though. They're just completely understaffed.

Their services are sufficient, and they respond to needs. I think they could have more activities and more personalized attention to the residents. I would also like to see more food options. The bedrooms are cleaned daily, so it's always tidy, and they do the residents' laundry. I've never noticed any cleanliness issues in any of the spaces. They do a really good job in scheduling doctor appointments and transporting the residents, which has been super helpful. They also order and organize all the medications, so I don't have to do any of that.

Based on where our loved one is at now, the Parkland Manor community is more institutional looking.

Don't Go here is what I would tell friends. They left my loved one without feminine napkins for four days and I was out of state. I couldn't get to her. They installed a camera as a staff member was stealing from my loved one.

Staff were very friendly and tried to please my loved one as much as they could. Biggest disappointmen was communication, difficult to find someone to answer questions when main office was closed.

SVM is just a possible for me. It works from a financial aspect. The facility is ok. I would like to find better. [Name removed] , who actually did my interview, was very personable, informative and pleasant. We had a very good interview. However, I was not happy with the level of communication of the staff. My appointment was never officially confirmed by anyone at SVM, even after I left two voice mails and an email. And it wasn't until the morning of the tour that I was able to get a final confirmation. Unprepared.

My mom is happy so I'm happy, The staff here are friendly and address mom's needs. The food is great there and lots of activities although mom will not attend they are available. The keep it clean and grounds are nice as well. I overall give them a 3 out of 5 stars.

I didn't care for this facility at all. It seemed old and dark. Also too many people just lined up in front of the TV. Also, the workers did not say hi or acknowledge my presence on the tour.

We toured this community for my mother, and needs. Everyone was very kind to my family, and I. The community was clean, and everything appeared to be well maintained. The staff we met was friendly, and helpful. However this was too large of a community for my parents.

My sister toured this community for my mother, and her needs. Overall she said her tour went well, and she liked this community. It is a nice community, and everything went well. We did find another community that suited our needs better.

It has been a work in progress for us with my mothers move to this community. We have had some medications issues, and problems setting up her oxygen machine. However we are working through things. The staff is willing to work with us, and have been helpful. She is enjoying her time overall. They have nice meals, and she has gotten involved with some of the activities they offer. It is still a work progress, but overall I would recommend this community.

The reception area was nice and the director was very informative. We reviewed my Dad's needs and provided me with a brochure with all the necessary information. The facility seemed odor free and clean. Their rates were good, but I'm still favoring Atria.

This is a nice community, and our tour of it went pretty well. From what we saw the community looked nice. Everything looked neat, and tidy. The staff we came across was friendly, and courteous. It was a pleasant experience, everything went well.

We had a good tour of this community. Everything went well, and everyone was very kind. The community looked clean, and well-kept. The staff we met was friendly, and nice. They were very nice too my family, and myself. It was a nice experience.

Large facility. Seems more institution. Nice staff. Activities. Very dark environment. Reasonable fees.