Sapphire Health Services

I think they do a good job for what they've gone through this last year with Covid. I would say give it a chance. I'm not there that often, but everybody seems pretty nice. They seem short-staffed, but that seems to be the case anywhere you go. I know they're trying to hire more people. It's just a hard time right now. I think the care that they're providing is good. They make sure my loved one takes her medications on time. It seems pretty clean overall. I've noticed a little bit of a smell in her room sometimes, but that's just related to incontinence and taking out the trash. We're considering getting a diaper genie to help. If there's ever any issues, they call us and schedule a time to talk and take care of anything that needs taking care of. The cost seems to be about the same as other places in the area. They're coming back with more activities recently. They have bingo, arts and crafts, weekly movie showings. During March Madness they gave out t-shirts and showed basketball games. They have a bus where you can go on a city tour and go walking.

At the beginning, I liked them. I liked the people - they were very nice. But then we had some issues with our loved one escaping , and one phone call in particular they were not so nice to me about it. But I think they were probably just frustrated with the situation. It's not the norm to have a man his age climbing the fence! But otherwise, we've had good interactions with them. I know that they've stayed in contact with my sister regarding his care through the times when we've not been allowed inside to visit.

The community for the money and what they have to offer in memory care I would recommend. The room sizes were good, the food was ok, one meal was good and one not so good. They offered lots of arts and crafts and they tried to do go out in the community before covid hit.

My mom has been a resident of Moran Vista for seven years. My siblings and my mom and I have seen a lot of staff and administrators come and go over these seven years. About a year ago, [Removed] was hired as Executive Director. It has been the best admin hire to date. He has facilities management background and has worked with this population of people. He has done wonders for the proper running of Moran Vista. Care plans are as they should be, staff is being hired more thoughtfully and training is being done as it should be. I read the reviews others have written, but I would advise those who are considering Moran Vista to please go take a look and talk with [Removed]. I think you will be pleased.

I am very happy with the community. I like the community very much. Alot of great activities are offered here. I have made some good friends here. The food is good and appealing. I would recommend this community to others.

We absolutely love it here, they are caring for us very well. Everybody has been very welcoming and kind. It is a very clean community, they keep the facility very nice. The staff has been great, they are always willing to help. They do offer great activities and nice food. I've had one problem and that are there is no covered parking. Other than that we love it here. I would recommend it.

Everyone was nice and it was clean, but just a little too casual. I saw people walking around in their pajamas and didn't want her to get in that habit.

It's very clean. There have been a few people that haven't been as friendly as one would hope. The care levels can be a little confusing in what's included, or covered. She likes the food. All in all it's been pretty good.

TOURED Meds delivered, fam owned, no kitchen, micro & fridge ok

We recently moved our parents to Moran Vista. My mother requires minimal assistance and my father is living in the same apartment without assistance. It has been a very comfortable and friendly place for them. The staff is always available and addresses problems for my parents very quickly. Every staff member greets my parents by name, making them feel special and welcome. My parents feel independent, but have immediate help available when needed. The large private dining room can be reserved for a family dinner. Our meals there have been excellent. The administrator listens carefully to any needs and is in constant communication with the staff. It is truly a relief to have our parents in a safe, very clean and caring place. Our only regret is that we didn't move them sooner!

I enjoy living here very much. The entire staff is friendly and helpful. Also, all of the other tenants are lovely people. The staff works very hard to accommodate all of the tenants needs. They provide room service, have a van to take tenants where they need to go locally and are always there to give support and assistance whenever needed.

At Brighton Court Assisted Living I like that its a smaller facility. I am out of state and don't have the option to see mother. I was there the week she moved in. I rely on emails and phone calls. I like that I am able to call up at the desk and ask them to do something. I have the freedom to be in touch and they are cooperating with that. They are good about getting back with me. I am not always sure that the orders being given are followed through on. I do wonder if things really get done but that's just because I am not there to see. I will say I was disappointed in the food. I have eaten lunches and dinners there. It wasn't as good as I thought it would have been. My mother is English and likes things a certain way so I was disappointed in that.

On June 15th we selected our apartment give them 3 months to paint and install new flooring, at that time I told them I would call them keeping them advised of the progress selling our home and other info determining the day we would move. I kept my end advising them we had a mover coming Sept 9th to pack and again the 9th to let them know our mover would be at the front door on the 10th' the morning of the 10th we were told by the hair dresser our apartment was not ready not by a staff member .we moved into another apartment and moved again 30 days later into the apart, selected. Not a good way to operate.

The touring and move-in process was absolutely excellent. They got me in same day when I was in a bind. If you need a place fast, they were great. But if you want something that's more long-term and cleaner, I would pay extra and go somewhere else. This was the cheapest place I could find, but you get what you pay for. The food is not that great, and they don't have many options for those with dietary restrictions. But the staff are all really nice there.

My mother has recently moved into this community and so far we are pleased with the care that she is receiving from this place. The staff where very helpful upon move in and have taken the time to get to know her on a personal level. She is really liking her apartment and all of the amenities that it came with. Overall she is pleased and that is what is most important.

I only walked into the front 'lounge' area. I didn't have an appointment, shame on me. However the marketing person whom I had been speaking on the phone about the place was very warm and friendly and said that it would be okay to drop in when I had time. I did call about 20 minutes ahead. She was in they said. I checked in when I arrived and was told she would be out in a few minutes. So I looked around their large lounge a bit and looked for a chair to sit in. There were plenty but all were dirty (dirty from spills & stains & hairy. There was however a big old white dog - lab? He lumbered over to me but I'm not fond of animals so he padded away quickly enough. It was 9am-ish when I arrived and about 20 plus minutes later I left without a tour and without ever having spoken to the marketing director. I saw her, talking to a few different people in the office area, not ever acknowledging my presence and seeming none to rushed to do so. During that entire time I did not see nor hear a single resident. I sat in my car to make a phone call (not allot of guest parking) and only then did I see a few residents heading outside to their bus for a field trip.

Our family had an in person tour and we just did not really care for it at all, we felt they did not even really want to give the tour and we just knew this was not the place for our loved one

The staff were cold and unfriendly. Except for the person doing the tour.

I am not very happy with how things have been going at this community for my dad. There has been a few miss communications and the staff seem to always be taking the easiest rout instead of the right way to do things. For example my dad really wants to walk him self to the dinning room since he is able and they will not let him. They make him sit in his wheelchair and push him because its faster then taking the time to patiently walk with him to his meal. I just am not happy overall and hope to see some improvements soon or else I will be making some changes.

I was very dissatisfied with this facility. My father was left(twice) to sit in his urine soak clothes for hours after the facility decided that they could no longer car for him. Instead of stepping up to the plate and providing some help, they just wanted to send him to the hospital and make it the hospital’s responsibility. In my opinion, the facility is understaffed on weekends. Although the staff had to help my father on and off of the toilet, they would often fail to clean the fecal matter off of the toilet set. I would have to call staff to clean the bathroom. A "Place for Mom" did not help me find the facility.