Serene Gardens

Our family was looking for a larger facility with more options for socialization. To be fair we didn't meet with the director as upon visual inspection we could tell it wouldn't some of the requirements were anticipating.

The Director was on vacation and no one was aware I was coming for a visit. A staff member did take me on a tour and answered my questions. The staff were very friendly and liked what I saw, however, I feel that this site is too far for the family to drive and as my grandma's dementia advances, we would have to move her to another location for memory care.

talked to them, seems like a nice place

This is a nice place for seniors. We loved everything about it, except one. The cost for my mother changed several times before she even moved it. It was difficult to get a breakdown of what Brookdale charges for each item. If they were more open about the charges, this would be a perfect place. Charges keep popping up on my mom's monthly bill, and we have to keep asking to have them removed. The original cost we were given suddenly went up over $800 a month. The office said they "may" take them off later-after she moves in. I am looking for another place for mom. If Brookdale was more open about the financial costs, we would definitely keep mom there.

With an average monthly rate exceeding $3000 we cannot consider this facility

My mom was in Serene Gardens for several months after she left rehab due to a broken hip. During her stay there she had 2 incidents resulting from improper transfers. The first resulted in a broken ankle and after that they refused to get her out of bed. She was essentially bed ridden for 5 months even though doctors gave her clearance to put weight on the leg. I can only speculate that they were concerned about their ability to provide proper care. The other incident resulted in a disclocated knee which required full knee replacement surgery. After 5 months laying in bed she is weak and the staff did not properly transfer her to a wheelchair when we requested to have her get out of bed. Unfortunately the care is subpar and the staff's ability to own up to their mistakes is very unsettling. The staff are friendly but may not be equipped to handle someone that needs extensive assistance. The place is new and looks great.

They were not equipped to care for someone who was partially paralyzed. Nor aware of the need to give him the timely setup for his breathing treatment and then turning off the machine when it was finished. I was so disappointed. !! Quality was horrible. Not enough staff. Call light would not be answered. On his first night, he told me people don't answer the light. We waited 45 minutes. I then found people on the other side of the building. They said that they thought the light was just left on from earlier. So they ignored it. Meals were ok. Activities does not apply. He couldn't participate. Care was totally insufficient.

Don't go here if you want good care for your loved one or if you want them to eat anything decent or healthy. The relationship between management and the staff was very poor. The manager just couldn't get along with his staff, so the staff wouldn't come in to work. Basically it was like a strike. The food was terrible. It was all from a food service, with nothing homemade, and no fruits or vegetables. They would run out of food sometimes. It was just a terrible value and experience. The one positive is the activities director seemed like a wonderful person. Activities were just starting to pick back up after Covid restrictions. And she seemed like she was trying to keep it together for the whole building.